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Night Auditor
Company Description
Why Work for Accor?
We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality.
Discover the life that awaits you at Accor → careers.accor.com
Job Description
About the Role
Our mission at Ibis Northampton Centre is to create memorable moments for our guests, by connecting hearts from arrival to farewell.
- A job, a career or a calling—whatever brings you here, we have something for you!
- Make the link with the different departments of the hotel to ensure a wonderful guest experience.
- Be a passionate individual, dedicated to continuously improving the quality of the hotel's services.
As Our Next Night Auditor, You…
- Are the ‘face of Ibis Northampton Centre’, extending a warm welcome to our guests.
- Put their well-being at the heart of everything you do, while adding your personal touch to their stay.
Little More Information
To help you navigate your role and support success, you will be trained in all front-of-house functions and property safety.
Main Responsibilities
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Guest Services & Reception:
- Ensure all guests are attended to promptly and efficiently, and professionally.
- Check and update details of regular guests using Guest History.
- Ensure all diary events, flags, and specials are actioned.
- Check and pass on guest mail, messages, and parcels promptly.
- Liaise closely with Housekeeping on room-related information and lost property.
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Operational Duties:
- Maintain an accurate daily worksheet.
- Ensure account postings are correct, with necessary paperwork produced.
- Perform accurate cashiering balances at the end of shifts.
- Comply with security procedures and maintain security boxes per policy.
- Report any safety hazards or issues.
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Administrative Tasks:
- Handle all guest complaints promptly and efficiently.
- Complete Express Checkout envelopes.
- Complete all Night Auditor checklist tasks.
- Answer incoming calls promptly.
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Financial Compliance:
- Distribute relevant reports.
- Ensure all payments are handled with proper documentation.
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Staff Support & Communication:
- Assist colleagues with inquiries by directing to the correct person or resources.
- Process wake-up calls.
- Conduct accurate shift handovers.
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Compliance & Safety:
- Follow industry award/agreement guidelines and all property/Accor policies.
- Monitor your area for fire/emergency violations.
- Patrol the hotel floors, garage, and technical areas as part of night security.
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Food & Beverage (Duty-Specific):
- Ensure food orders, preparation, and delivery (within 30 mins) comply with standards.
- Maintain cleanliness in kitchen and breakfast buffet areas.
- Log any system or procedure issues and suggest improvements.
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Security (Primary Emphasis):
- Maintain awareness of fire and emergency policies, fire panels, and security equipment.
- Patrol all hotel areas regularly, reporting hazards via management.
- Implement and enforce Night Security Policy.
- Ensure guest property security and physical safety during shifts.
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Staff Training & Development:
- Organize training programs based on Brand & Service Standards.
- Induct new staff during their first week, aligning with procedures.
- Communicate regularly with the department to keep team members updated.
Talent & Culture Responsibilities
- Collaborate with management to establish training programs aligned with Accor’s Service Standards.
- Ensure fair and efficient staff onboarding, following company guidelines.
- Actively communicate with the team and facilitate knowledge sharing.
Health & Safety (Non-Negotiable)
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Notify your manager of any concerns preventing safe task performance.
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Report hazards, injuries, or incidents immediately with proper documentation.
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Comply with Accor’s Health, Safety & Environment policies, including procedures for:
- Manual handling.
- Hazardous chemicals/machinery use.
- General workplace conditions.
- Hygiene and food safety regulation adherence.
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Maintain working order, proper use, and care of equipment.
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Such duties include:
- Fire Evacuation Responsibility: Ensure full knowledge of hotel policies and Stay vigilant in emergency scenarios.
- People & Property Safety: Your role extends to managing security effectively throughout your assigned areas.
- Council/Legislative Compliance: Adhere to all prescribed hygiene and handling standards.
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Benefits
- Work with a multinational hospitality team.
- Access to global training development and career paths.
You’ll receive:
- A Bienvenue Card (discounted rates across Accor hotels).
- Complimentary staff night-stays in UK hotels and restaurant discounts.
- Discounted worldwide hotel bookings.
- A supportive and dynamic work environment with team-building initiatives.
- Personal growth programs (including the Accor Academy).
- Arbor Remote Benefits Credit account to cover minimum £500/year worth of wellness perks.
- 28 days holiday (increasing annually, inclusive of bank holidays).
- Uniforms & meals on duty.
- Pension scheme.
- Flexible short‐term roles to help you build your career experience.
Qualifications & Skills
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Experience preferred:
- Customer service or hotel front desk.
- Basic booking/accounting/bookkeeping familiarity.
- Proficiency with hotel management systems.
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Essential competences:
- Deep attention to detail for financial accuracy.
- Outstanding communication, manning guests with empathy.
- Ability to handle stressful situations calmly.
- Proficiency in basic office/accounting tools.
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Operational skills:
- Multitasking and independent working.
- Night shift weekends availability.
- Organizational skills (prioritization of tasks).
- Confidentiality and discretion with sensitive data.
Other Key Requirements
- Ability to adapt and solve problems proactively.
- Flexibility and willingness to assist staff and complete additional duties within your range of competence as directed.
- Demonstrated willingness to perform security rounds and follow all safety protocols daily.
- Active willingness to *participate in training, reviews, and alerts.
Job-Category: Wholetime - Rooms Availabilities Openay Job Type: Permanent Job Schedule: Casual
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