Night Auditor

Company Description

At Sofitel London St James, we redefine luxury by treating a stay as more than just a temporary pause—it's an opportunity for guests to fall in love with a unique blend of refined luxury and playful indulgence. Our commitment to excellence transcends the ordinary, and we invite you to join a team that specialises in transforming stays into enchanting tales. We take immense pride in creating a playfully elegant and meaningful experience for both our guests and ourselves. Our commitment to fostering a workplace culture that values diversity, encourages professional growth, and recognises individual contributions ensures that each team member feels appreciated and empowered in their role. Apply now to embark on a career that transcends expectations and celebrates the art of hospitality.

Job Description

SCOPE OF POSITION

To act and interact with guests and ambassadors in a way that will create a legendary experience in accordance with the Sofitel Values; Open Mindedness, Generosity, Excellence, Joie de Vivre. Under the general guidance and supervision of the Night Manager and within the established Sofitel London St James’ policies and procedures, responsible for activities such as, but not limited to, check in and check out, auditing and closing the date.

Responsibilities

• To maintain and where possible exceed the standards indicated by Sofitel Benchmark, Forbes and LQA
• Responsible for welcoming and processing of all late arrival guests to the hotel.
• Responsible for the comfort of all our guests throughout the night and provide continuity of service for front office over a period of 24 hours.
• Handling internal and external phone calls in the absence of switchboard.
• Carry out operations concerning payment, currency exchange.
• Complete credit check on all guests each night, reporting any problems to Night Manager.
• Provide wake-up calls for hotel guests in the absence of the Night Manager.
• Respond to all guest correspondence in a timely manner.
• Prepare all activities and incident reports every night
• Assists in preparing a hand-over for the next day shift team.
• Prepare the reservations for early morning arrivals.
• Handling concierge duties in case no concierge staff available such as booking cabs, carrying luggage to the room and distributing the daily newspaper.
• Check the cleanliness of the workplace, making sure that the reception area and the back office are clean and tidy at all times.
• Responds to guests requests in a timely manner.