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Company Description
Accor, the world-leading hospitality group, provides unique hotel stays and experiences in over 5,500 properties, throughout 110 countries.
With more than 45 hotel brands, restaurants, bars, entertainment and nightlife venues, co-working and wellness spaces, Accor enables new ways to travel, work, and play.
By placing people and the planet at the heart of its culture and activities, the Group is committed to shaping the hospitality of tomorrow in the most sustainable way possible.
Job Description
Joining Mercure London Bankside as our Night Auditor is a chance to be part of one of Accor's flagship hotel, located in the heart of London - a short distance from London Bride Station, Waterloo Station and Blackfriars Station. It is a chance to take on rewarding challenges that will help you grow both personally and professionally.
As Part Of Our Team You Can Have
- Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies)
- Discounted hotel rates all over the world in Accor Hotels
- Hourly rate £15.30
- Continuously learn and develop yourself with our Accor Academy
- Support your wellbeing in your professional and personal lives
- Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
- Participate actively in initiatives to build a more inclusive and sustainable world
- And many more benefits and perks
Our objective is simple: make you grow and give you the spark to unleash your personality
As our next Night Auditor, you…
Will be the ‘face of Mercure London Bankside’, extending a warm welcome to our guests during the night, putting their well-being at the heart of everything you do, while adding your personal touch to their stay.
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Your Responsibilities Will Include
- Deliver exceptional, friendly and professional customer service to all guests and callers.
- Manage guest check-in and check-out processes, including registration, account postings, cashier balancing and express check-outs.
- Handle guest enquiries, complaints, wake-up calls, mail, messages and special requests promptly and efficiently.
- Complete daily audit tasks, reports and ensure accurate credit handling.
- Liaise with Housekeeping and other departments regarding room status, lost property and guest needs.
- Ensure security procedures, safety standards and hotel policies are followed at all times.
- Participate in team briefings, training and ongoing development programs.
- Ensure effective shift handovers and report any issues to the Management.
A Little More Information
To help you navigate your role, and support your success you will be trained in all front of house related functions and the safety of the property and people.
To ensure you can best welcome and care for our guests you will need to be fluent in English.
Understanding things from our guest’s perspective is key, so while you are settling into your new role we will arrange a one-night stay for you to experience this first hand.
Our Commitment To Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
One more thing…
By working at the Mercure London Bankside you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities.
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Discover our Talent stories at https://www.heartists-europe.com/ or on Instagram @heartists.ena
Ready to discover more? Get in touch with us. We would love to hear from you.
Additional Information
Of course you also want to know what it's like to work at Mercure London Bankside.
First and most important; you end up in a close-knit team in which your own initiative is greatly appreciated and where the atmosphere is good.
We believe that colleagues must be able to complement each other and that everyone must be able to be themselves. You get the opportunity to broaden your responsibilities through training and development, free in-house gym, rewards and recognition.
Information on the processing of personal data
When you submit an application to ESSENDI UK HOTELS 1 LIMITED, trading as Essendi UK, the company processes some of your personal data to consider and manage your application.
We may also process data supplied to us by third parties, for example one or more of your former employers or a third-party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision.
In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018).
Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy.
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