Montcalm East, Autograph Collection
Night Auditor
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Night Auditor
Night Auditor – Montcalm East, Autograph Collection
About Montcalm Collection
United by timeless style and peerless service, Montcalm Collection is London’s compendium of luxury hotels, housed in elegant Georgian townhouses, an 18th-century brewery, heritage headquarters, and a diamond-shaped skyscraper.
The collection includes:
- Montcalm Royal London House, a storied city-slicker in the former Royal Mail headquarters.
- Montcalm East, part of Marriott’s Autograph Collection, with pioneering architecture in Shoreditch, East London.
- Inhabit, Southwick Street and Inhabit, Queen’s Gardens, mindful hotels focusing on a slower pace—both part of Design Hotels.
Montcalm East sits on City Road, where arty Shoreditch meets progressive Silicon Roundabout, with Old Street Tube station just steps away.
Why Join Montcalm Collection?
Each role at Montcalm Collection comes with industry-leading benefits to inspire and support your professional and personal growth:
- Competitive salary, recognising your talent and potential.
- Generous holiday allowance, starting at 28 days (including bank holidays) and growing with service.
- Paid birthday leave to celebrate how you like.
- Support and rewards for life’s milestones, including weddings and new-borns.
- Comprehensive wellbeing support, including:
- Free access to our Employee Assistance Programme via Hospitality Action (confidential support, legal advice).
- Wellness workshops, yoga, life coaching, and body-mind focuses.
- Cashback healthcare covering dental, optical, physiotherapy, and alternative treatments.
- Discounted gym memberships.
- Continuous career development—from hands-on training to leadership masterclasses.
- Paid volunteering day to support a cause you belief in.
- Employee referral programme with attractive rewards.
- Complimentary meals during shifts.
- Exclusive Montcalm Collection room rate discounts.
- International hotel discounts via Marriott Bonvoy, including global luxury experiences.
- City-wide discount offers (retail, entertainment, essentials, fashion, and more).
- Recognition programmes, including gift vouchers and curated rewards.
- Elegant annual celebrations and team social events.
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About the Role
The Night Auditor plays a critical dual role, combining overnight front desk guest service with nightly financial reconciliations.
Key Responsibilities
- Complete nightly financial audits, balancing accounts to ensure guest accuracy and revenue integrity.
- Prepare and present daily reports to Finance & Front Office management.
- Process late check-ins, early departures, and guest requests efficiently.
- Maintain precise billing, postings, and cash-handling integrity.
- Act as the clear, professional overnight contact for guests.
- Manage overnight inquiries, bookings, and communication.
- Support Night Manager in upholding operational standards.
- Handle guest complaints and issues with timely resolution to ensure satisfaction.
- Professional handling of incoming calls, emails, and reservations, including:
- Accurate payment processing.
- Secure handling of guest information.
- Monitors property safety & security.
- Perform administrative tasks and system checks for seamless next-day service.
- Document and communicate guest feedback and incidents in daily logs.
- Resolve emergency situations calmly, prioritising safety.
- Maintain reception and lobby areas to high professional standards.
- Collaborate with Housekeeping, Concierge, and in-house teams to meet guest needs.
- Assists Night Manager on operational tasks as required.
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Note: This is not an exhaustive list; duties may adapt as business needs evolve.
Skills & Qualifications
- Diploma or certificate in Hospitality, Accounting, or comparable experience.
- Previous Introduction to Night Auditor roles or Front Office experience preferred.
- Strong numeracy & financial reconciliation skills to ensure precision.
- Proficient in Opera PMS or other hotel management systems.
- Fluent English; additional languages are advantageous.
Typical Working Conditions
- Shifts between overnight hours, weekends, and bank holidays.
- Requires prolonged standing at reception.
- Balances guest engagement with administrative duties.
- Focus is critical during late-night early-morning shifts.
Eligibility
- Applicants must be authorised to live & work in the UK.
- Visa sponsorship not available for this position.
Our Commitment to Inclusion
At Montcalm Collection, diversity and inclusion breathe life into our culture. We celebrate uniqueness regardless of gender, ethnicity, age, disability, or background, fostering mutual respect and inclusivity across our teams.
Know Your Role Fits You?
Apply today—and if not shortlisted after 14 days, we hope you’ll revisit our other opportunities.
Note: We do not accept unsolicited CV submissions from agencies or headhunters. Submissions not pre-approved by HR will be retained by the company, without agency fee reimbursement.
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