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Night Auditor
Night Auditor
ibis London Excel, an Accor Hotel
About the Role
Our mission at ibis London Excel is to create memorable moments for our guests, by connecting hearts from arrival to farewell.
As our Night Auditor, you’ll play a key role in delivering exceptional guest experiences while maintaining the smooth operation of the hotel overnight.
Key Responsibilities
As a Night Auditor at ibis London Excel, you will:
- Be the "face of ibis London Excel", extending warm welcomes to guests at night, prioritising their well-being, and adding a personal touch to their stay.
- Support general hotel operations during night shifts and assist other departments in preparing for the following day.
- Act as an autonomous and passionate individual, committed to continuously enhancing the quality of hotel services.
- Conduct night audits and hotel safety checks to ensure everyone’s safety.
- Maintain confidence in guest relations, including welcoming and providing support to all guests—especially those requiring special assistance.
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Additional responsibilities include:
- Training in front of house functions and property/safety duties.
- Practising telephone and guest relations etiquette.
- Participating in a one-night stay experience to understand our guests’ perspective.
Requirements & Qualifications
Minimum Essentials
- Fluency in English.
- Must have the Right to Work in the UK.
- Customer service experience is strongly preferred.
Preferred Skills
- Experience using Opera or a similar hotel property management system.
- Proficiency in telephone and guest relations etiquette.
About Accor
"Why work for Accor?"
- Welcome you as you are—find a job and brand that suits your personality.
- Commit to your growth and development—work brings purpose.
- Join a group that embraces innovation and challenges the status quo.
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"Do what you love, care for the world, dare to challenge the status quo!" – #BELIMITLESS
Careers at Accor: https://careers.accor.com
Benefits & Perks
Accor offers:
- Pension Scheme
- Service Charge
- Accor Discount Card (use in hotels worldwide)
- Complimentary stays in UK hotels (via Bonus Breaks Vouchers – subject to availability and terms)
- Training and Development
- Additional holiday days with service
- Employee Advisory Service
- Refer-a-friend scheme
- And much more!
Job Details
- Job Category: Rooms
- Employment Type: Permanent
- Working Hours: Part-Time
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