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Night Auditor
Night Manager – Regional Half-finite
About Sofitel London St James
At Sofitel London St James, we redefine luxury by treating a stay as more than just a temporary pause—it's an opportunity for guests to fall in love with a unique blend of refined luxury and playful indulgence. Our commitment to excellence transcends the ordinary, and we invite you to join a team that specialises in transforming stays into enchanting tales. We take immense pride in creating a playfully elegant and meaningful experience for both our guests and ourselves.
Our commitment to fostering a workplace culture that values diversity, encourages professional growth, and recognises individual contributions ensures that each team member feels appreciated and empowered in their role.
Apply now to embark on a career that transcends expectations and celebrates the art of hospitality.
Scope of Position
To act and interact with guests and team members in a way that creates a legendary experience in accordance with the Sofitel Values – Open Mindedness, Generosity, Excellence, and Joie de Vivre. Under the guidance and supervision of the Night Manager (or Front Office Manager in their absence), and within established Sofitel London St James' policies and procedures, you will oversee key front office activities such as check-in & check-out, auditing, room assignments, and front desk closure.
Responsibilities
Core Duties
- Ensure standards are maintained (and exceeded) against Sofitel Benchmark, Forbes Travel Guide, and LQA audits – guaranteeing our status as a top-tier hospitality destination.
- 迎迎 all late arrival guests (within midnights–6am) with warmth and efficiency.
- Provide 24-hour guest continuity, ensuring seamless service across all shifts – encompassing front-of-house interactions, technical solutions, and proactive concierge support.
- Handle internal & external phone calls in absence of switchboard (including front desk forward), ensuring every inquiry is managed gracefully.
- Manage all currency exchange transactions and foreign currency fluctuations while maintaining accuracy and guest satisfaction.
- Conduct nightly credit length-of-stay checks for all in-house guests; escalate any issues / disputes to the Night Manager.
- Conduct sleep station wake-up calls for hotel guests where direct handover is unavailable.
- Immediate response times to guest correspondence ensuring no questions awaiting resolution by morning shift handover.
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Guest & Service Experience
- Complete and submit night audit workflows, incident reports, and operational logs with precision for shift handover.
- Prepare next-day room documentation, including allocations and arrival protocols, in advance of the morning shift.
- Address personalised guest requests (e.g., wake-up messages, room redress, unexpected service touches).
- Take on full housekeeping/perp pre-shift thoroughness, ensuring reception, back office, and public areas adhere to Sofitel standards of aesthetic cleanliness.
Safety & Staff Advocacy
- Theme’s safe and crime-sensitive environment by taking additional precautions during off-peak hours and in remote locations.
- Acts as secondary point of contact assist with staff training, implementation of work rotations and ensuring all new hire onboarding documentation is up to speed.
Requirements
- Relevant hotel experience is preferred (front office and/or night operations highly valued).
- Strong numeracy & cash-handling accuracy required (full independence for petty cash reconciliations and loss prevention).
- PMS (Property Management System) expertise and proficiency with Microsoft Office Suite essential.
- Demonstrated customer service mastery with ability to deescalate peak stress scenarios, complement shared service workload.
- Thriving in high-velocity & solitary environments with minimal supervision during shifts; maintaining impeccable consistency even when attempting these nights independently.
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Benefits & Perks
Beyond an attractive competitive salary:
- Programmatic salary & incentives: Salary with one-time £1,300 fixed loyalty bonus and discretionary departmental rewards.
- Corporate Card: Accor employee card offering worldwide discounted stays at all locations.
- Reward Stay Allowance in UK or Ireland: Four complimentary nights annually with your guests/family.
- €150 Night Experience Credit: Treat yourself to an en-suite welcome amenity when on duty at St James.
- Meal Allowance: Complimentary meals while on shift at any Sofitel F&B outlets.
- F&B/Room/Spa Discounts: Employee use at retail reserved pricing rates.
- Global Development Opportunities:
- Front Office progression arcs to ADM or Head of Room Division.
- Economy wide development potential via the Accor Apprenticeship Program.
- Wellbeing & Support:
- 24/7 GP Access via in-house assistance programs.
- Holistic vitality initiatives and professionally curated wellness apps.
We believe in celebrating and elevating everyone’s commitment—join us where passion for exceptional service intersects with unrivalled rewards.
New opportunities are waiting at: careers.accor.com
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