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Night Auditor
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Company Description
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Marked by ambition, we enrich the lives of people and cities, because hospitality is our common language. Here, we believe in you and what you bring. Every gesture, every smile, every action drives successful performance and creates a positive, memorable experience for our customers, colleagues, and our planet.
As part of Accor, discover our Heartists' movement, focusing on an inclusive and inspiring approach that gives all of us the opportunity to go even further. You are why we are here. Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster, and living it together makes it stronger.
Job Description
Role Title
Night Auditor
Location
Luton, United Kingdom
About the Role
We are seeking a detail-oriented and customer-focused Night Auditor to join our team. As a Night Auditor in our hotel, you will play a crucial role in ensuring the smooth operation of our hotel during overnight hours, maintaining high standards of guest satisfaction, and keeping financial processes meticulously accurate.
Key Responsibilities
Guest Experience & Operations
- Welcome late-arriving guests and bid farewell to early departures, providing exceptional customer service throughout their stay
- Ensure a seamless check-in/check-out process, maximizing guest satisfaction while maintaining property safety and security
- Respond promptly and professionally to all guest requests and concerns, prioritizing total customer satisfaction
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Financial Reconciliation & Administration
- Perform daily reconciliation of the hotel’s financial transactions (room charges, ancillary revenues, paid-out downtime, off-post costs etc.)
- Check and prepare reports, including completion of audits and collating necessary departure paperwork
- Manage and confirm reservation details and guest accounts, ensuring all information is accurately recorded in the system
Overnight Operations & Collaboration
- Oversee the hotel’s overnight operations, taking initiative to address and resolve any guest or operational issues that may arise
- Collaborate closely with front desk, housekeeping, and food & beverage teams to ensure a seamless guest experience
- Maintain a clean, organized and professional front desk environment and ensure all equipment is fully operational
Additional Duties
- Distribute relevant reports and notices to the necessary departments (e.g., overnight manager, housekeeping)
- Set breakfast for early departures
- Handle and process cash payments along with credit card transactions accurately (perление regulations and fraud prevention practices)
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Requirements & Qualifications
Must Have:
- High school diploma or equivalent
- Exceptional customer service and communication skills in a guest-facing role
- Strong attention to detail and ability to multitask effectively in a fast-paced environment
- Excellent time management skills and ability to work efficiently during night shifts (typically 11:00 PM to 7:00 AM)
- Good understanding of basic finance and accounting practices (e.g., reconciliations, audits)
- Ability to use computer applications required for night audit tasks (e.g., Opera Cloud). Prior experience is a plus.
- Reliable, self-motivated, and proactive attitude to take ownership of tasks independently
- Availability to work overnight shifts, including weekends and holidays
Desired Traits:
- Strong problem-solving skills to respond quickly to operational challenges
- Ability to remain calm, professional, and solution-oriented under pressure
- A basic understanding of local hospitality laws and regulations
- Flexibility to adapt to changing demands and perform varied duties as required
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