The Role

The Night Concierge will focus on the day-to-day of the residents and guests at The Stage, delivering duties to an exceptional standard. They will excel on the concierge services, amenity operations, security, and housekeeping to ensure integration is seamless and a consistent vision is delivered. They will direct, coordinate, and plan essential central services such as guest arrivals, deliveries, post, and bookings.

Working alongside the Building Team, you will ensure the multiple service elements operate effectively to create a seamless one-team approach. You will focus on building loyalty through proactive communications, setting and managing expectations, and delivering results. You will be an ambassador for the brand and the development.

The Candidate Duties

• Motivate colleagues to strive for and achieve success for the company.
• Develop and maintain constructive working relationships with team members, onsite staff, residents, guests, and contractors working collaboratively to achieve overall business outcomes.
• Take personal responsibility for understanding and following the company’s Health & Safety policies and practices, demonstrating personal engagement with safety, and proactively identifying risks and hazards and continuously improve safety performance.
• Work closely with the Residents Service Manager and Duty Manager with the implementation of SOP manuals, policies, and procedures.
• Develop strong relationships with residents.
• Conduct regular site inspections and security patrols, during the evening and at night, of the site and report any issues that arise.
• Perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure.
• Being alert and aware, with security of the building being a constant consideration, and alerting the team of any suspicious activity.