Single Homeless Project
Night Concierge
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Single Homeless Project: Night Concierge (Woman)
Single Homeless Project has an opportunity for a Night Concierge (Woman) to join our experienced and committed teams based in Camden. You will join us on a full-time, permanent basis. In return, you will receive a competitive salary fixed at £28,860 per annum (pro rata).
Hit Apply below to send your application for consideration. Ensure that your CV is up to date, and that you have read the job specs first.
We’re London’s Leading Homelessness Charity – and We Get Things Done
In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live, and give people the opportunity to rebuild their lives and transform their futures. And we never give up.
We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability, and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own.
Joining Single Homeless Project means joining a team that’s bold, compassionate, and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable.
We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.
About The Night Concierge Role
Every woman deserves to feel safe where she lives — especially at night.
Our Camden Women’s Complex Needs Services provide accommodation and support for women who have experienced homelessness, trauma, Violence Against Women and Girls, and multiple disadvantage. Many of the women we support have lived through unsafe relationships, instability, exclusion, and services that have not always felt safe, consistent, or trustworthy. This role is about helping to change that.
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As a Night Concierge, you will be a calm, steady, and reassuring presence in the service overnight, helping to create an environment where women can rest, recover, and feel secure in their accommodation. You will be the first point of contact during the night, responding to residents with warmth, respect, and clear boundaries, while helping to maintain the safety, dignity, and stability of the building.
Your night-to-night work will include managing access to the service, carrying out regular building checks, responding to incidents or emergencies, reporting repairs or safety concerns, and escalating risks where needed. You will also support women with immediate practical or wellbeing needs overnight, using active listening, de-escalation skills, and a trauma-informed approach to respond calmly and proportionately when someone is distressed, anxious, or in crisis.
This is not a full casework role, but your work will make a real difference to the women living in the service. The way you record concerns, share information, and provide clear handovers will help the wider team respond to risk, maintain continuity of support, and ensure women continue to feel safe, respected, and held. You will also be joining SHP at an exciting time, with access to training, reflective practice, and development opportunities to support your confidence, learning, and longer-term career progression.
We are ideally looking for one person who can work all three required nights (Saturday, Sunday, and Monday 8pm-8:30am) but we would be open to considering a job share for the right candidates.
This role is open to women only. This is an occupational requirement under Schedule 9, Part 1 of the Equality Act 2010 due to the nature of the service and the needs of the women we support.
About You
You understand why women-only, trauma-informed, and gender-informed services matter, and you bring empathy, steadiness, and respect to your work with women who may have experienced homelessness, domestic abuse, exploitation, trauma, or other forms of harm.
You are calm, alert, and confident when working overnight, including when responding to distress, conflict, incidents, or emergencies. You know how to hold boundaries without becoming cold or punitive.
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You communicate clearly and respectfully, with good listening and de-escalation skills, and you can build professional relationships that help residents feel safe while maintaining the expectations of the service.
You can work independently, use sound judgment, and know when to act, monitor, or escalate concerns, including safeguarding, health and safety, building security, or welfare concerns.
You are organized and reliable, with the written and IT skills needed to record incidents, resident contact, actions taken, and handover information clearly, accurately, and in line with confidentiality and data protection requirements.
Our Attractive Benefits Package Includes
- A salary increase after successfully completing a six-month probationary period
- A 37.5-hour working week including flexible working hours (core hours are 10am – 4pm) in non-accommodation services
- 25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays)
- A contributory pension scheme: Single Homeless Project will contribute the equivalent of 5% of your annual salary
- Staff Health Cash Plan and discounts scheme
- Comprehensive and integrated training program designed specifically to develop the skills and knowledge involved in our work
Application Details
- Closing date: Sunday 26th July at midnight
- Interview date: Wednesday 5th August online via Microsoft Teams
Please note shortlisted candidates will be required to complete a short psychometric test before being confirmed for interview.
This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.
Please note applications are reviewed for AI use in application questions. Applications with insufficient/without current right to work or requiring sponsorship will not be accepted or progressed.
Don’t miss out on this great opportunity to join the Single Homeless Project team – please click ‘apply’ now to become our Night Concierge - we'd like to hear from you!
Single Homeless Project is actively committed to equal opportunities and the promotion of diversity and inclusion, in all of our services and workplaces. We are also Disability Confident Committed and are IIP Silver accredited.
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