Rendall & Rittner
Night Concierge
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Night Concierge
Location: 1 Hans Crescent, SW7 | Posting: £30,382 | Employer: Rendall & Rittner
Role Overview
Step into a landmark address in the heart of Knightsbridge. 1 Hans Crescent is a distinguished Edwardian red-brick building of apartments and penthouses directly opposite Harrods, where refined heritage meets contemporary luxury.
As part of a 24-hour concierge team, you’ll be the reassuring overnight presence for an international community of residents, expected to deliver calm, attentive, and highly discreet service.
The building offers secure parking, lift access, and Knightsbridge Underground on its doorstep—an elegant, secure, and effortlessly connected environment where your expertise transforms nights into carefully orchestrated moments of service.
Evening Responsibilities
- Receive late check-ins after theatre, dinners, and social gatherings
- Coordinate VIP visitors and deliveries
- Ensure discretion and order
- Anticipate and address resident needs
Role Expectations
As the overnight front-of-house expert, working 19:00–07:00 on a 4 on, 4 off rota, you’ll play a pivotal role in maintaining the highest standards of hospitality, security, and operation.
Core Responsibilities:
- Manage access and keys, CCTV, and scheduled patrols to ensure safety and order
- Coordinate deliveries, parcels, and secure parking requests
- Organise and escort authorised contractors (ensuring permits and records are up to date)
- Complete Health & Safety checks, incident reports, and handovers to the daytime team
- Maintain a pristine reception space and detailed shift logs
What Success Looks Like
Your performance is measured by:
- Resident appreciation: A consistent reputation for discretion, warmth, and a "can-do" approach
- Safety and security: The building remains tranquil and fortifications are fully enforced
- Accurate handover: Accurate logs and clearly coordinated morning briefings
- Immaculate reception: By 7 AM, everything should be neat, organised, and ready for the day
- Proactive conflict resolution: Quick, transparent communication in emergencies—without deviations from procedure
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A Typical Day Night
You’ll dedicate your time to:
- Managing the front desk overnight: greeting residents/guests, handling keys, and addressing queries
- Monitoring CCTV and patrols, and controlling secure access
- Coordination of deliveries, parcel logging, and storage for efficient morning collection
- Handling secure parking requests and liaising with contracted or on-site teams
- Overseeing out-of-hours contractors, verifying paperwork (e.g., RAMS, permits), and maintaining records
- Completing H&S checks, incident forms, and executing comprehensive shift handovers
Who This Role Is For
Ideal candidates possess:
- A people-first and highly professional mindset—polished and discreet
- Flourish in night shift environments, prioritising reliability, alertness, and meticulous organisation
- Problem-solving skills with strong judgment in critical situations
- Adaptable communication styles to suit diverse residents' needs
- Fastidious presentation standards for yourself, reception areas, and overall guest experience
Helpful Experience
While no single characteristic guarantees success, previous roles can significantly contribute:
- Front-of-house experience in:
- Luxury residential management
- High-end retail environments
- 5-star hotel settings
- Night shift experience or security-focused responsibilities in a customer-facing context
- Comfort with building systems (e.g., access control, CCTV, digital logging)
- Experience in managing contractors, monitoring safety incidents, and handing off responsibilities
- Understanding of Knightsbridge/central London concierge standards and expectations
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What We Offer
To recognised expertise with competitive benefits:
- 16 days holiday (additional bank holiday entitlements)
- Enrolment in the Rendall & Rittner pension scheme
- Employee Assistance Programme for health, well-being, family, and career support
- Employee referral scheme
- Fully funded training and development opportunities
- Team uniform subject to development*
- Access to eQuote travel discounts, retail, fitness, and entertainment offers *Uniform details subject to latest policy updates.
About Rendall & Rittner
One of the UK's most prominent residential property management firms, managing 90,000+ homes nationwide, Rendall & Rittner operates with professional transparency and customer-centric values.
Founded in 1990, renowned for excellence in governance and safety compliance, the company drives Investors in People Platinum, RICS regulation, and FCA oversight. Awarded Property Manager of the Year and Managing Agent of the Year.
We are people-centric and tech-enabled, investing in continuous improvement. Our trusted standards achieve certification from RICS and FCA.
Recruitment Process
How We Hire:
A streamlined, two-to-three-week journey:
- Initial conversation with the talent team
- Assessment focused on:
- Excellence in service delivery
- Night shift safety standards
- Building operations knowledge
- Scenario-based problem-solving
Transparency remains paramount throughout.
Interested?
Apply with your CV.
Requirements:
- Must be eligible to live and work in the UK (documentary evidence will be required)
- Appointment is subject to a valid DBS check
Final appointments contingent upon all checks and assessments passing.
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