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Night Concierge – Rooms Division
About the Role
Vibrant and dynamic team opportunity in the Rooms Division at Mandarin Oriental Hotels.
Join Mandarin Oriental Group, owners and operators of world-class luxury hotels, resorts, and residences in iconic global cities. Our aim? To deliver legendary service rooted in Asian heritage, always pushing boundaries.
At Mandarin Oriental Mayfair, London, we’re creating an unparalleled experience—where peaceful integrity shines amid bustling city life. This role is built on passion, service mentality, and craftsmanship.
Key Responsibilities
- Deliver exceptional customer experience with a natural enthusiasm for guest service.
- Manage Guest Requests immediately with professionalism.
- Reconcile on-site parking against the carpark log sheet.
- Review arrival/departure reports to proactively anticipate guest needs.
- Execute courteous greetings on arrival/departure for guests, residents, and visitors.
- Consistently deliver outstanding customer service in demanding environments.
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Work Pattern: Rotating night shifts (Monday–Sunday), 40 hours/week (including weekends and UK bank holidays).
The Mandarin Oriental Difference
Commitment to Employees
- Learning & Development: Personalised career growth plans at every stage.
- MOstay Programme: Complimentary/affordable stays globallly for employees & guests.
- Wellbeing: Health benefits + wellness programmes.
- Retirement Plans: Designed to support commitment—retirement provisions increase with tenure.
- Philanthropic Leave: One paid charity day annually.
- Holydays: Up to 33 days off with service progression.
- EAP Support: Via Hospitality Action Employees Assistance Programme.
Sustainability & Responsibility
Core to our ethos, Mandarin Oriental embraces proactive sustainability:
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- Zero single-use plastics in operations.
- Ethical procurement spanning supply chain practices.
- Game-changing technology for sustainability goals.
- Community & colleague engagement driving positive impact.
- Regular waste reduction initiatives.
Diversity, Equity & Inclusion
A culture where everyone is valued, respected, and empowered:
- Zero tolerance for bullying, discrimination, or harassment.
- Equal opportunity career growth.
- Inclusive leadership fosters exemplary performance.
Eligibility & Location
Mandarin Oriental is committed to our British city, therefore:
- Right to work in the UK is mandatory—valid documentation required as part of the recruitment process.
Join the Community
We’re a team of fans—passionate, professional, and purposeful. Embrace a career where your growth drives the world’s most meaningful experiences.
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