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Night Butler Manager (Housekeeping/Room Service/Laundry)
Position Summary
Overall responsibility for delivering high-quality cleaning, ensuring smooth operation of housekeeping, room service, and laundry services during night shifts.
Essential Duties and Responsibilities
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Staff & Operational Oversight
- Provide Chief Housekeeper with high-quality butler services, supporting Housekeeping operation management.
- Conduct daily inspections across all vessel areas (public spaces, suites, toilets, launderettes, and laundry) to ensure high cleaning standards.
- Supervise housekeeping team scheduling on a cruise-by-cruise basis, ensuring fair, equitable shifts with at least 1 day’s advance notice.
- Monitor duty sign-in sheets via the Time and Attendance application.
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Guest & Accountability Standards
- Ensure timely, knowledgeable handling of all guest orders and requests.
- Update and monitor Guest Recovery Logs, identifying areas for improvement.
- Review all mid-cruise and end-of-cruise comment cards, ensuring corrective actions are taken to maintain guest satisfaction (measured by guest rating scores).
- Supervise mid-cruise and end-of-cruise report preparation.
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In-Suite & Breakfast Responsibilities
- Oversee F&B services in suites, including tray setup for smooth breakfast service.
- Ensure all in-suite services, amenities, and systems are fully understood and executed by staff.
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Inventory & Cost Management
- Maintain accurate inventory records of durables and consumables in housekeeping areas.
- Order replenishments through MMS, minimizing breakage/loss and enforcing cost control.
- Review and approve night team overtime and working hours, ensuring compliance with ILO and MLC work/rest regulations.
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Onboarding, Training & Development
- Induct, train, and mentor new Night Butlers, Utilities, and Laundry team members, focusing on service standards, guest interactions, and procedural adherence.
- Lead recognition programs for high performers and provide effective delegation.
- Train crew on Public Health policies (keeping records as standard).
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Housekeeping Operations
- Maintain daily handover reports for Chief Housekeeper & Butler Manager on suite movements, incidents and follow-ups.
- Update Silver Compass system for trackable Aberrations Logs.
- Execute random checks in operational areas to uphold company cleaning standards.
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Administrative & Compliance
- Ensure anonymously logged sensitivity requests are handled with confidentiality, maintaining employee records such as training attendance, verbal errs, and schedule hours.
- Enforce proper conduct with all departments aboard, following Company policies.
- Comply fully with Company Talent Management policies.
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- Equipment & Maintenance
- Conduct regular inspections of all equipment and facilities, updating maintenance logs and ensuring follow-up on pending repairs.
- Adhere to Public Health standards; prepare for unannounced inspections by maintaining documented records.
Qualifications
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Experience:
- Previous management/supervisory experience in Housekeeping, 5-star hotels, or cruise ships.
- Proven expertise in cleaning standards, Public Health policies.
- Knowledge of cleaning chemicals, applications, and safe usage.
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Skills:
- Good working knowledge of Microsoft applications, Fidelio, and hotel operating systems.
- Ability to read, understand, and apply tech specs from maintenance logs and reports.
- Skilled in цінnected cost control for meals, bedding, and guest requests.
Language Requirements
- Essential: Strong written and spoken English.
- Preferred: Fluency in additional languages, particularly Spanish.
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Skills
Housekeeping Management
Public Health Policies
Cleaning Standards
Guest Satisfaction
Training and Development
Inventory Management
Time Management
Communication Skills
Problem Solving
Leadership
Attention to Detail
Administrative Skills
Cost Control
Team Supervision
Service Standards
Infection Control
Location