Novotel Hotels
Night Manager
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Company Description
Our mission at Novotel London Paddington is to create memorable moments for our guests, by connecting hearts from arrival to farewell.
A job, a career or a calling - whatever brings you here, we have something for you!
At Novotel London Paddington, we're looking for an experienced Night Manager to lead our overnight operation. As the senior manager on duty throughout the night, you'll be responsible for delivering outstanding guest service, overseeing the Night Audit process, supporting your team and ensuring the safety and security of our guests, colleagues and hotel.
This is an exciting opportunity to join one of London's leading Novotel hotels and become part of the global Accor family.
As Part Of Our Team You Can Have
- Free night stays in our UK hotels and 30% discount in any Accor Restaurant (T&C Applies)
- Hourly salary: £17.18 plus service charge
- Discounted hotel rates all over the world in Accor Hotels
- Continuously learn and develop yourself with our Accor Academy
- Support your wellbeing in your professional and personal lives
- Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
- Participate actively in initiatives to build a more inclusive and sustainable world
- And many more benefits and perks
Our objective is simple: make you grow and give you the spark to unleash your personality.
This is a full time position, 39 hours per week.
Job Description
As our Night Manager, you will:
- Lead the overnight operation as the Manager on Duty, ensuring the hotel runs smoothly and efficiently.
- Deliver exceptional guest experiences by handling enquiries, resolving concerns and leading by example.
- Complete the Night Audit, ensuring all financial transactions, revenue postings and reports are accurate.
- Prepare daily, weekly and monthly operational and financial reports.
- Ensure all billing and banking procedures are completed accurately and in line with company standards.
- Supervise, motivate and develop the Front Office Night Team while supporting other departments as required.
- Conduct regular security patrols throughout the hotel, including public areas, guest floors, gym, garage and back-of-house areas.
- Ensure all health, safety, fire and security procedures are followed and respond appropriately to emergencies.
- Support room service operations during the night, ensuring orders are prepared, delivered and presented to brand standards.
- Manage overnight staffing levels and maintain effective communication between departments.
- Coach, train and develop team members in line with Accor brand standards.
- Monitor guest feedback and continuously look for ways to improve service and operational performance.
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Qualifications
We're looking for someone who has:
- Previous experience in a Night Manager, Night Supervisor or Front Office leadership role within a hotel.
- Strong knowledge of Night Audit procedures and hotel operations.
- Excellent leadership and people management skills.
- Outstanding guest service and communication skills.
- Strong organisational skills with excellent attention to detail.
- Confidence managing financial reconciliations and reporting.
- The ability to make sound decisions and remain calm under pressure.
- A proactive approach to problem solving and continuous improvement.
- A good understanding of health & safety, fire safety and hotel security procedures.
- Flexibility to work overnight shifts, weekends and public holidays.
Experience using hotel property management systems (Opera or similar) is highly desirable.
Additional Information
A Little More Information
You will have the opportunity to be part of a high energy, fun team that delivers excellent customer service each day to all our guests.
Our hotel offers 206 rooms, and a leisure centre, which includes gym, swimming pool, sauna and steaming room.
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To ensure you can best welcome and care for our guests you will need to be fluent in English.
Understanding things from our guest’s perspective is key, so while you are settling into your new role we will arrange a one-night stay for you to experience this first hand.
If you feel you are the right candidate for the role as our Night Manager, please click ‘apply’ now! We’d love to hear from you!
One more thing…
By working at the Novotel London Paddington you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality
Our Commitment To Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
When you submit an application to Novotel London Paddington, trading as AccorInvest UK, the company processes some of your personal data to consider and manage your application. We may also process data supplied to us by third parties, for example one or more of your former employers or a third-party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision. In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018). Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy.
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