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Night Manager
Night Manager – Novotel London Paddington
Company Description
Our mission at Novotel London Paddington is to create memorable moments for our guests, by connecting hearts from arrival to farewell. Whether it’s a job, a career or a calling, we have an opportunity for you to thrive.
A leader in London’s hospitality landscape, Novotel London Paddington is part of the global Accor family and is now looking for an experienced Night Manager to lead our overnight operation.
Come grow with us—push your boundaries, develop your skills, and amplify your impact every night.
About This Role
This is a full-time position (39 hours per week) available at our 206-room hotel featuring:
- On-site leisure centre (gym, swimming pool, sauna, steam room)
- Responsibility for safe, efficient, and memorable overnight operations
- A chance to develop leadership, financial management, and operational excellence
Key Responsibilities
Leadership & Operational Excellence
- Lead the overnight operation as Manager on Duty, ensuring the hotel runs smoothly during non-peak hours.
- Supervise, motivate, and train the Front Office Night Team, fostering a culture of excellence and collaboration.
- Provide daily, weekly, and monthly operational and financial reports to senior management.
Guest Experience
- Deliver exceptional guest service by:
- Handling enquiries, resolving concerns, and embodying our brand promise.
- Leading by example and encouraging teamwork.
- Conduct regular guest feedback monitoring and implement continuous improvement.
Finance & Compliance
- Complete the Night Audit responsibly, ensuring:
- Accurate financial reconciliations for all transactions, postings, and revenue reports.
- Compliance with Accor billing and banking procedures.
- Prepare and maintain detailed operational & financial tracking.
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Safety & Security
- Conduct regular safety patrols through:
- Public areas
- Guest floors
- Gym & leisure centre
- Garage & back-of-house areas
- Ensure adherence to health, safety, fire, and security procedures.
- Respond effectively to any emergencies in line with Accor guidelines.
Coordination & Support
- Manage overnight room service, ensuring orders are prepared, delivered, and presented to brand standards.
- Maintain effective cross-departmental communication and staffing planning.
- Coach and develop team members to meet Accor brand standards.
Requirements & Qualifications
Essential
- Proven experience in a Night Manager, Night Supervisor, or Front Office leadership role within a hotel.
- Strong understanding of Night Audit procedures and hotel revenue systems.
- Outstanding guest service, communication, and leadership skills.
- Excellent organisation, attention to detail, and financial reporting ability.
- Ability to make decisions confidently and stay composed under pressure.
- Proactive approach to problem-solving and continuous improvement.
- Knowledge of health & safety, fire safety, and hotel security protocols.
- Willingness to work overnight shifts, weekends, and public holidays.
- Fluency in English (essential due to direct guest interaction).
- Previous hands-on experience with hotel property management systems (e.g., Opera) is a major advantage.
** desirable attributes**:
- Familiarity with accor’s global service standards.
- Comfort in driving a team through high-pressure environments.
What You’ll Gain
Benefits
- Free night stays in our UK Accor hotels + 30% discount on Accor restaurants (T&Cs apply).
- Hourly salary: £17.18 plus service charge.
- Premium Accor Hotel rates worldwide for you and your guests.
- Continuous learning and professional development through our Accor Academy.
- Support for your wellbeing, both personal and professional.
- Unlimited career growth—explore 5,000+ hotels across 100+ countries.
- Opportunity to drive inclusive and sustainable initiatives at work.
- A collaborative, energetic environment where every percentage point counts!
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Your Spice
Make yourself seen. Grow faster. Lead without boundaries. With Accor, you’re more than an employee—you’re part of a global movement.
The Essentials to Know
We value perspective—especially guests’ perspectives. Before your first shift, you’ll have the chance to experience your future service from our guest’s point of view, courtesy of a free night stipend.
Why Join Accor?
At Accor, we don’t just hire talent—we nurture ambition and innovation. Get ready to unlock your full potential, stand out, and enjoy every step of your growth journey. Visit heart-of-hospitality.com or follow @heart.of.hospitality to explore our Talent stories.
Diversity & Inclusion
We are an inclusive company and are committed to:
- Attracting and fostering diverse talent.
- Providing a workplace where everyone feels they belong.
- Upholding the highest standards of equity and equality.
By applying you agree to AccorInvest UK’s terms and data-processing policy. We process your personal data to handle applications, ensuring compliance with General Data Protection Regulation (UK GDPR) and Data Protection Act 2018. Comprehensive privacy information is available in our Employee Privacy Policy.
Ready?
Click [apply now] and let’s create unforgettable moments together.
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