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Night Manager
Night Manager – Champneys Henlow
Location: Champneys Henlow Contract: Full Time Salary: Up to £29,120 Hours: 38 hours per week, worked over 4 nights
About Champneys
Champneys is the UK’s original health spa brand, renowned for luxury, wellbeing and outstanding hospitality. A family-owned, values-driven business, we operate award-winning spas, resorts, and day spas across England, delivering exceptional guest experiences in beautiful settings.
Our success depends on our people – and we invest in developing confident leaders who care deeply about service, standards, and wellbeing.
The Role
As Night Manager, you’ll be fully accountable for the smooth, safe, and efficient running of the resort during nighttime hours, leading the overnight Front of House team.
This is a key leadership role where calm authority, attention to detail, and people-management skills are essential to ensures our guests experience exceptional service, safety, and care even after dark.
Key Responsibilities
- Leading and managing the overnight Front of House operation
- Ensuring the safety and security of all guests, colleagues, and the property
- Training, developing, and mentoring the overnight team through feedback, appraisals, and performance plans
- Conducting night audits, security checks, and floor walks
- Overseeing arrivals, departures, and guest accounts during night shifts
- Acting as Duty Manager on a rota basis where required
- Managing rotas, absences, and departmental payroll budgets
- Reviewing payroll spend and reporting variances to the General Manager
- Handling guest queries, feedback, and conflict resolution with confidence and professionalism
- Liaising closely with Housekeeping and other departments to maintain seamless service
- Ensuring high presentation standards across all guest-facing areas
- Maintaining full compliance with company policies, financial controls, and health & safety procedures
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Requirements
- Previous experience in a supervisory or management role within hospitality (preferable, but training provided where needed)
- Confident leadership skills with a calm, professional presence
- Strong operational knowledge, particularly of Front of House and overnight procedures
- High attention to detail, especially in safety, security, and financial controls
- Excellent communication and guest-service skills
- Comfortable working night shifts and taking full responsibility for the property
- Knowledge of hotel systems is an asset (full training provided where required)
Why Work at Champneys?
At Champneys, we don’t just expect great things from our leaders – we give you the tools, opportunities, and recognition to deliver excellence every night.
- A trusted management role in a luxury wellbeing brand
- Family-owned values with commercial excellence
- Career growth and progression across our resorts
- Supportive management culture (high standards, not micromanagement)
- Wellbeing-led environment where people truly matter
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Competitive Pay & Benefits
- Discounts on spa treatments, products (50% covering Champneys, Elemis, Clarins), and retail offers
- Free overnight stays, ultimate spa days, and health club memberships (select locations)
- Digital fitness programmes, nutrition guides, meditation, and wellbeing podcasts
- Employee Assistance Programme (counselling, financial support, legal advice)
- Discounted stays for friends & family at any Champneys property
- 50% off all Champneys products and partner offerings
- Merlin Attractions discounts, longer-service rewards, introduce-a-friend incentives
- Free car parking (Eastwell Manor, Forest Mere, Henlow, Motram Hall, Springs, Tring, and the College only)
- Complimentary Spa Day on completion of probation
- Social events, promotions, and professional development opportunities
What It Takes to Succeed
Champneys Night Managers don’t just hold the fort – they lead with authority, compassion, and excellence. Whether operating in the tranquillity of a spa or the energy of a lively resort, you’ll ensure our guests feel safe, well-cared-for, and our standards are met.
Join us and be part of a brand that values your wellbeing as much as we do yours – inside and out.
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