Millennium Hotels UK/EU - Careers
Night Manager
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Night Manager
Night Manager – Chelsea Harbour Hotel
The Chelsea Harbour Hotel is seeking a dynamic and energetic Night Manager who excels in delivering exceptional guest experiences across all operational areas during late-night service. This role requires passion for memorable moments, attention to detail, and personalised guest service, with a strong background in hotel night front-of-house management.
Responsibilities
- Oversee Front of House Operations during night shifts, ensuring sufficient staffing across all departments
- Maintain strict adherence to control procedures for financial matters, including accurate check logging and reporting discrepancies promptly
- Collaborate directly with the Front House Manager on matters concerning the Front Desk and Guest Services
- Conduct daily briefings with all Front Office staff to align on hotel operations
- Ensure timely guest communication, both written and verbal
- Facilitate comprehensive shift handover processes
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Requirements
The ideal candidate will demonstrate:
- Multitasking ability to manage demands efficiently
- Proactive operational management
- Familiarity with Opera, H&S policies, and large-scale hotel systems
- Strong communication, guest service, and leadership skills
- Personable, calm under pressure, and flexible approach
- Approachable demeanour and clear focus for high-pressure environments
Benefits Package
- Social events, wellbeing programs, and team activities
- Training and career development opportunities
- Cash Health Plan cover option
- Pension & Salary Sacrifice Scheme
- Career development reviews and incremental salary growth
- Interest-free Season Ticket Loan Scheme
- 1 fully paid volunteer day per year (in addition to annual leave)
- Complimentary meals prepared in-house
- Length-of-service holiday scheme
- My Millennium discount on worldwide accommodation and 50% concessions at global food & beverage outlets
- Life Assurance
- Referral rewards through the Recommend a Friend Scheme
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Key Details
- Salary: £33,000 per annum (with incentives)
- Location: SW10 0XG
- Contract: 40-hour weekly schedule
About Millennium Hotels & Resorts
A global operator of 120+ hotels, organised into distinct collections:
- Leng’s Collection
- M Social Collection
- Millennium Collection
- Copthorne Collection
- The Biltmore
Each holds its own unique identity while fostering internal career progression. Opportunities for growth and promotion are abundant across the organisation.
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