Unite Students
Night Operations Supervisor
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Night Operations Supervisor
Night Operations Supervisor
Lead with confidence. Support your team. Keep our communities safe at night.
At Unite Group, we create Homes for Success through our student accommodation brands, Unite Students and Hello Student. This opportunity is with our Unite Students OR Hello Student brand.
Location
Manchester North & Lancaster
employment Type
Permanent
Salary
Competitive + benefits
The Role Overview
As a Night Operations Supervisor, you will take the lead during night shifts, ensuring our student accommodation property remains safe, secure, and well managed.
You will:
- Oversee operational delivery overnight
- Lead the team on shift
- Act as the key escalation point for incidents and resident needs
This is a hands-on leadership role where you will:
- Make well-informed decisions
- Coordinate responses swiftly
- Ensure a consistent, high-quality experience for your residents
Working in partnership with our wider property team, you will ensure smooth handovers between shifts and uphold a supportive and secure environment where residents feel at their best.
Your Impact
Every day brings new challenges and opportunities to make a difference. As a Night Operations Supervisor, you will reinforce safety, security, and efficiency throughout the property while cultivating trust, confidence, and satisfaction among residents and staff.
Core Responsibilities
Here’s a taste of what your typical shift might look like:
- Lead night operations, ensuring all areas of the property remain safe, secure, and well-maintained during your entire shift
- Supervise and support the night team, setting clear expectations and maintaining high standards across all service areas
- Act as the primary point of escalation for operational incidents, making specifically decisions and leading effective responses to safety or service issues
- Handle emergencies efficiently, resolving concerns while ensuring full incident documentation and reporting
- Conduct safety checks and compliance audits, verifying adherence to health & safety guidelines and mandatory procedures
- Monitor and uphold property standards—ensure communal areas stay clean, safe, and welcoming
- Manage team rotas and attendance to maintain appropriate coverage and operational efficiency
- Oversee contractor access and work on-site, ensuring safety protocols are respected
- Facilitate seamless communication with day-shift teams to ensure continuity in standards and service delivery
- Provide a responsive ear to resident concerns, fostering a welcoming environment where safety and support are never far away
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Perfect for You?
A traditional career path? Not necessary. What matters most is your ability to take charge, guide teams, and stay calm under pressure—all while delivering on your best version for your community.
Key Requirements:
You should have:
✅ Experience within customer service, hospitality, property, or operational roles ✅ Prior experience supporting or supervising teams in customer-facing roles ✅ A track record of managing incidents and operational issues, including working calmly and efficiently in high-pressure situations ✅ A thorough understanding of health and safety procedures and the ability to actively promote a safe working environment ✅ Strong communication and problem-solving skills, both when working independently and collaborating as part of a tight-knit team ✅ An organised, proactive mindset—excelling in fast-paced environments where clear, thoughtful decisions determine outcomes
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Additional preference but not mandatory:
🔹 Industry-relevant experience in property, residential, or hospitality environments
Why Join Us?
Part of Unite Group, we’re a values-driven organisation where every role contributes to shaping vibrant, supportive communities that foster success and belonging. Whether you’re starting your career or ready for your next big step—we’ll support your growth, your confidence, and your future.
Why Unite Students is Different...
Ordinary? Not here.
At US, we don’t just set the benchmarks—for safety, student welfare, and professional development. We’re proud to challenge the status quo, encourage originality, and empower you to grow on your terms.
Join Us
Additional Benefits on Offer:
- A Competitive Salary
- Twice-yearly performance-related bonus
- 25 days of annual leave + bank holidays, up to 5 extra days available to purchase
- Generous pension scheme—contributions range from 4% to 11% based on your savings level
- Life Assurance equivalent to 4x your salary
- Share Save Scheme to purchase Unite Students shares at a 20% discount
- Enhanced Parent & Family Leave policies
- Medicash (the Health Cash Plan)
- Employee Assistance Programme (EAP)
- One free day of dedicated volunteering each year
- Industry-leading retail & hospitality discounts
Development, Support, Progression
Combining these great benefits with impactful work and a mentoring-first culture, we give you every opportunity to develop, succeed, and thrive.
So what’s holding you back? See how far your drive will take you. Join Unite Students today.
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