Unite Students
Night Operations Supervisor
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Night Operations Supervisor
Lead with confidence. Support your team. Keep our communities safe at night.
At Unite Group
We create Homes for Success through our student accommodation brands:
- Unite Students
- Hello Student
This opportunity is with our Unite Students or Hello Student brand.
Night Operations Supervisor
Location: London, Wembley Contract Type: Permanent Salary: £38,781 + bonus + benefits
As a Night Operations Supervisor, you’ll take charge during night shifts to ensure our student accommodation property remains safe, secure, and well-managed.
You will:
- Oversee operational delivery overnight
- Lead the night team with clear direction
- Serve as the primary escalation point for incidents and resident needs
This role demands hands-on leadership—decision-making, coordination, and ensuring a consistent, high-quality experience for all residents.
Collaborating with the property team, you’ll:
- Facilitate seamless shift handovers
- Maintain a safe, supportive environment where residents feel at ease
Your Impact
Here’s what you’ll be responsible for in this pivotal role:
Core Responsibilities
- Lead night operations, ensuring property safety, security, and maintenance throughout shifts.
- Supervise and support the night team while upholding high service standards.
- Act as the main incident escalation point, making critical decisions and driving operational or safety resolutions.
- Respond to emergencies and incidents, coordinating timely responses while documenting all actions.
- Conduct safety checks and compliance audits, verifying health and safety procedures are followed.
- Monitor property standards in communal spaces, ensuring they remain clean, safe, and welcoming.
- Manage team rotas and attendance, optimising coverage and resource efficiency.
- Oversee contractor access and activities to guarantee safe, compliant work on-site.
- Facilitate clear communication with the day team for smooth handovers and operational continuity.
- Assist residents with queries or concerns, ensuring their safety and comfort.
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Your Background
We value real-world experience above a traditional path. To thrive in this role, you’ll demonstrate:
- Experience in customer service, hospitality, property, or operations.
- Proven ability to support or supervise teams.
- Competence in managing incidents and operational challenges, staying composed under pressure.
- A strong understanding of health and safety protocols.
- Organisation, proactivity, and decision-making skills while working remotely in operational contexts.
- Exceptional communication and problem-solving abilities.
Ideal candidates will have prior experience in:
- Property/residential/commercial environments (This is not a requirement but a bonus However, we actively seek transferable skills!)
Why Join Us?
Unite Group is a values-driven organisation where your work shapes welcoming, thriving communities for students.
We’re more than just an employer—we’re partners in your career growth. Whether you’re at the start or advancing, we’ll support you with:
- Skills to excel
- Confidence to step forward
- A career path you’ll be proud of
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Core Benefits
Alongside your competitive salary, we offer:
Reputable Compensation
- Performance-related bonuses (paid twice yearly)
Work-Life Balance
- 25 days’ annual leave (including bank holidays)
- Option to buy up to 5 additional days off
Financial Wellbeing
- Generous pension scheme (contributions range from 4%–11%, depending on personal contributions)
- Life assurance valued at 4x your salary
- Share Save Scheme: Access to purchase Unite Students shares at a discount
Supportive Policies
- Enhanced family leave (extending beyond standard parental policies)
- Medicash (Health Cash Plan) for flexible healthcare access
- Employee Assistance Programme (EAP) for confidential support services
- One free volunteering day per year to give back to the community
Perks & Discounts
- Retail & hospitality discounts (erve you save whilst indulging in your favourite brands)
- Ongoing learning and development programmes tailored to your career progression
“If you’re expecting the ordinary, think again. We’re Different—and we’re proud of it.”
How far could you go?
Join Unite Students and find out.
P.S. No corporate nonsense here—just responsibility, impact, and a team that backs you on the nightlife. Apply and lead the way!
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