Student Roost
Night Owl - Customer Service Advisor 20:00 - 08:00 - Student Accommodation
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Night Owl – Student Roost, Hillfort House, Brighton
Salary: £17,409.60 per annum Hours: Average of 24 hours per week (two shifts per week, 8pm–8am)
About Student Roost
Student living is about so much more than just a room—it’s about feeling at home.
As a Night Owl, you will be the first point of contact for residents between 8pm and 8am. Your tasks range from:
- Running late-night events and facilitating room viewings
- Collecting rent and interacting with overseas agents
- Supporting maintenance issues, parcel collection, or directions
- Ensuring residents feel heard—whether they want to chat or address concerns
Every small interaction shapes the experience, and so does your role.
What You’ll Be Doing
(Key areas aligned with your responsibility bundle)
- Safety & Wellbeing: Ensuring late-night security, emergency procedures, and community support.
- Customer Experience: Delivering friendly service, resolving queries, and building strong resident relations.
- Building Management: Cash handling, payment processing, and record-keeping for administrative tasks.
- Events & Community: Organising late-night activities to enrich resident life.
- Debt Management: Tracking and assisting with payment collections when required.
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**Why Join Student Roost?
Core Values & Benefits
- Safety & Wellbeing: Supporting students safely around the clock.
- Customer Experience: Impacting lives through exceptional support.
- Sales & Admin: Direct involvement in operations and management.
- Events & Engagement: Fostering a vibrant community during quiet hours.
- Career Growth: Opportunities to develop skills in customer service, teamwork, and property management.
- Inclusive Culture: A supportive workplace for all, encouraging staff welfare and growth.
- Beyond the Role: This isn’t just a job—it’s making a difference every shift, and for those who care, it goes way further.
More About Benefits
(Explore in detail: here)
What We’re Looking For
We value attitude over experience—come with passion and curiosity!
Essential Skills & Qualities
- People Person: Friendly, approachable, and great at building relationships.
- Customer Service Expert: Enthusiastic about advocating for residents and resolving issues confidently.
- Team-oriented: Thrives in a supportive, collaborative environment.
- Tech-Savvy: Quick learner, proficient with MS Office, and adaptable to systems.
- Organised & Clear Communicator: Attention to detail in handling inquiries, payments, and documentation.
- Customer-Facing: Experienced in sales, processes, and accurate record-keeping.
- Operations Resilience: Composure in dealing with nuanced or challenging resident interactions.
- Problem-Solver: Resourceful and able to adapt solutions on-the-go.
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An Alternative Path
No previous property experience?* No issue—motivation, enthusiasm, and a hunger for great service are what matter most.
Join Us!
Let’s create memorable stays for students together.
Key Points:
- Applicants will undergo a Disclosure & Barring Service (DBS) check.
- A role where diversity, inclusivity, and caring make all the difference.
- štartPSx it’s everything student housing should be!
Ready to apply? Take the next step and become part of our team.
(Link: upload your CV or return form below.)
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