Focus Hotels Management Limited
Night Porter
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Who Are We
Newly opening Polo Club Hotel is an exquisite destination of 600 acres nestled in the heart of Warwickshire, offering a unique blend of luxury, leisure, and equestrian excellence. With state-of-the-art facilities, including world-class polo grounds overlooked by a 41-bedroom luxurious hotel, and top-tier dining options, we strive to provide an unparalleled experience for our guests.
Role Responsibilities
- You’ll be the first impression providing guests and visitors with a warm welcome and great service whilst ensuring the hotel is kept safe and secure overnight.
- You will have a forward-thinking approach and be a team player, going the extra mile to ensure the hotel is perfectly presented ready for our guests in the morning.
- To establish a friendly and helpful attitude to all guests and staff and deal with any reasonable requests from guests in a professional, timely manner.
- Ensure all revenue is correctly charged and monies & keys are all securely kept at all times.
- Carry out timely and efficient morning call service as required.
- Order newspapers and deliver where necessary.
- Support with the cleaning of all public areas, bars and function rooms as requested, removal of room service trays from bedroom corridors as necessary.
- Service of drinks and light refreshments during the night according to guest requests.
- To ensure all documentation, i.e. checks/bills are completed as necessary and carried out as per the hotel and company standards.
- To be able to check in/check out guests using the PMS system.
- To strive and anticipate customer needs whenever possible and react to these to enhance customer satisfaction.
- Preparation of conference/board rooms as per function sheets and company brand standards.
- Ensure all corridors are clear; fire extinguishers are present and accessible and fire doors are secure, reporting any concerns immediately to the Duty Manager or Senior Manager on site.
- Conduct a minimum of 3 floor safety checks during the night ensuring all incidents, accidents or injuries which occur on the premises are logged and reported to the Duty Manager immediately.
- To be aware of and comply with the Alcohol Licensing Laws in England and Scotland (where applicable).
- Must attend all H&S, Fire and Food Safety Training as directed by your Line Manager.
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Key Requirements
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- To have worked in a hotel or accommodation services business.
- To be able to work in a fast-paced environment and to enjoy it.
- To be able to work independently, being self-motivated to complete the tasks.
- Flexibility- to enjoy working night shifts, seeing the operation on different days of the week including the weekends.
Benefits
- Competitive salary
- Excellent on-going support, training and development
- 28 days holiday including Bank Holidays per annum
- Stakeholder Pension entitlement
- Discounted hotel room rates for you, your friends and family
- On-going incentives and rewards
- Opportunities for professional growth and development
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