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Night Porter
Night Porter – Village Hotel Club
About the Role
At Village Hotel Club, we believe in embracing personality, individualism, and fun—forget the traditional, stuffy hotel experience. We create lively, modern spaces for guests to work, eat, relax, play, and exercise. With locations across Aberdeen to Bournemouth and more openings coming soon, we rely on dedicated team members to deliver exceptional customer service and stand out in the industry.
As our Night Porter, you’ll play a critical role in ensuring first-class customer service runs smoothly while our properties are active 24/7—from check-in to room service and bar service. This is a fast-paced, varied role where you’ll collaborate across departments and proactively solve problems to enhance the guest experience.
Responsibilities
- Ensure exceptional night-time customer service across check-in, room service, and bar operations
- Work autonomously and proactively to resolve guest issues efficiently and positively
- Collaborate with all departments (hotel, pub, and fitness facilities) to maintain seamless service
- Support the guest journey from arrival to departure, ensuring smooth transitions
- Maintain high standards of cleanliness, security, and accessibility throughout the premises
- Utilise your versatility and adaptability to meet fluctuating night-time demand
- Act as a first point of contact for night-time guest enquiries and concerns
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Requirements
- Demonstrated experience in delivering outstanding customer service
- Ability to resolve guest complaints professionally and positively
- Strong problem-solving skills with a proactive mindset
- Self-motivation—capable of working independently under limited supervision
- Attention to detail to maintain high standards in guest experience
- Team player with a willingness to collaborate across departments
- Good communication skills (both verbal and written)
- Brief DBS eligibility (due to a successful DBS check requirement)
Why Join Us?
Work, Grow, Play—our value proposition means your well-being, growth, and happiness are at the heart of what we do. Here’s what we offer:
Exceptional Benefits
- Foot-in-the-door stay discounts: Experience our hospitality from £35 per night (with breakfast)
- Cheaper stays for loved ones: Friends & Family deals at £49 including breakfast
- On-duty perks:
- 50% discount on Food & Drink at Village Hotel Pub & Grill (on or off shift)
- 30% discount at Village Hotel Starbucks stores (on/off duty)
- Health & Wellness for you and family: Free Yearly £1,500 Health & Wellness Club Membership
- Training & Development:
- Rising Stars & Talent Academy programs
- Unique Mobile Gaming Training Platform for immersive learning
- Financial Well-being:
- Salary drawdown via Wagestream
- Company pension scheme
- Maternity & paternity pay & support
- Workplace Well-being:
- Up to 2 mental health days annually
- Health cash plans & sick pay insurance
- Mental health first aiders and well-being initiatives
- Employee Assistance Programme (support & counselling)
- Flexible & Fun Work Environment:
- Flexible working hours
- Annual BIG People Days (celebrations & rewards)
- Regular team events & inclusive atmosphere
- Incentives & Rewards:
- Anniversary milestones & recognition programs
- Electric car salary sacrifice scheme
- Birthday leave guaranteed
- Life insurance
- Discounted high-street cashback offers
- Rewarding culture:
- Share in the growth of dynamic locations (Aberdeen, Bournemouth, etc.)
- Be part of a tight-knit, engaged team building something new
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Important Note
⚠️ All offers are subject to a successful DBS check in this role.
Come join Village Hotel Club—where work hard, but work with fun! Discover a career where you grow, play, and thrive the Village Way. 🚀
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