BC Recruitment
Night Reception Manager
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Company Description
BC Recruitment is a professional staffing agency dedicated to connecting employers with skilled, reliable talent across a range of sectors. The organization focuses on matching candidates to roles that fit their experience, strengths, and career goals. BC Recruitment works closely with client companies to understand operational needs and provide high-quality personnel for key front-of-house and customer-facing positions. Joining a BC Recruitment placement offers access to ongoing opportunities, support during the hiring process, and potential for long-term career development.
Role Description
The Night Reception Manager role is a full-time, on-site position based in Loughton. The Night Reception Manager oversees reception operations during night shifts, ensuring a welcoming, safe, and well-organized environment for visitors and guests. Daily responsibilities include:
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- Managing check-ins and check-outs
- Handling enquiries in person and by phone
- Monitoring the lobby area
- Resolving issues promptly to maintain high customer satisfaction
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The role involves:
- Supervising reception standards
- Maintaining accurate records
- Coordinating with other departments as needed
- Ensuring that policies and procedures are followed throughout the night
The Night Reception Manager is expected to:
- Act as the main point of contact after hours
- Provide clear communication
- Uphold a professional front-of-house experience
Qualifications
- Strong customer-facing skills, including Customer Service and a focus on Customer Satisfaction.
- Excellent Communication abilities, both verbal and written, to interact confidently with guests and team members.
- Previous experience with Receptionist Duties, such as managing calls, greeting visitors, and handling check-in/check-out processes.
- Solid Organization Skills to manage multiple tasks, maintain accurate records, and oversee night operations efficiently.
- Prior experience in reception, front desk, hospitality, or facilities management, ideally in a supervisory or lead role.
- Ability to work night shifts reliably, maintain professionalism under pressure, and respond calmly to unexpected situations.
- Proficiency with basic IT systems and booking or CRM software; willingness to learn new tools as required.
- Relevant vocational training or a qualification in hospitality, business administration, or customer service is beneficial.
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