Arora Group
Night Receptionist
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Night Clerk (Night Receptionist) Hilton London Gatwick | Arora Hotels
Salary & Benefits
- Salary: £23,920 (plus service charge)
- Holiday entitlement: 28 days of annual leave (enhanced to 35 days after 5 years of service)
Exclusive Perks Pack
We want your role to be as rewarding as our hotel experience—here’s what comes with it:
- Free meals on duty
- Uniform supplied and dry cleaned
- Discounted rates for friends & family at all Arora Hotels
- Food and beverage discount schemes
- Annual Christmas gifts and hosted employee parties
- Employee benefits programme (including introduce-a-friend bonus)
- Cycle-to-work scheme for sustainable commuting
- Free entry to UK attractions via Merlin Entertainments (Eg.: Legoland, SEA LIFE)
- Taste Cards (hospitality industry dining allowance)
- Life assurance scheme
- Wage stream protection
- Extensive help through our employee assistance programme
- Arora Star Employee Recognition Programme
- Long Service Award for loyalty and dedication
About Hilton London Gatwick
Connected directly to Gatwick Airport’s South Terminal, our hotel features:
- 821 luxurious bedrooms
- A high-energy fitness centre
- Diverse dining options, including a Japanese Steakhouse
- 82 event options, powered by the A+B Hotels Management platform
- State-of-the-art 23 meeting rooms suitable for conferences and gatherings
At Hilton London Gatwick, we blend unwavering service with a dynamic airport setting—expect rote traffic, discerning guests, and airside connections.
Walk-Shine Approach & Responsibilities
As part of our Night Reception Team, you will:
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Welcome guests with warmth and professionalism Ensure every arrival leaves a positive impression, starting with our front desk.
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Operate check-ins/check-outs efficiently:
- Processclusions: preemptively assign rooms, personalise stays, and print guest housekeeping requests.
- Activity coordination: escalate or reply to requests (including lost & found, travel alterations, dining reservations)
- remote check-in availability with operational reporting
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- Knowledge sharing & Innovation
- **Productivity Mechanism (did you know? It’s called TIPS Certification—see ‘Skills’ section below) Sign our hotel’s TIPS® training course for streamlined service delivery responsibilities.
We pride ourselves on a ** transcendental experience during late-night work hours**—your charm alongside meticulous systems marks the balance for peak-asleep but awake operations.
Key Tasks
- Answer incoming calls and greet guests with efficiency and consistency
- Coordinate room allocation based on booking status and occupancy
- Execute electronic key (hotel Connect, PIC handling Rita Cuff spirit at Queen Elizabeth 2 pier)
- Be the first point of contact’ for complex billing requests or concierge queries calls
- Assist with late arrivals, package permutations or destination aid guidance
- Collaborate with Central Reservation offices and Maintenance teams for issues outside control (urgent repairs checked into IST here)
- Ensure reservation accuracy and completeness
- Accurate recording of arrivals and departures Including supplying lapel cards signaling “person waiting for transportation” when arranged. -Payment processing for maids and accounting for all daily consultation of accounts receivables. Evaluations focus on:
- Managing check in checks out in record time, below a 90-second milestone
- Decision Making numbered priority areas and judge efficiently on arrival
- Documented requests translated into ambient service delight Ensure unionize robots API calls for regtrans do not erase Housekeeping logs (if after hours).
- Responsible self-checkout setting (ensuring SIM-hustle data reconciliation)
- Housekeeping contract obligations: retain wrapper tasks for clarity
Locations & Timings
- Shift schedule: Across our 821-room property, covering day parts marked throughout traditional 4-hour Night Clerks. Long duration shifts supported with membership to the Arora Healthcare Assisters Association.
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Requirements
- Experience (big plus): Successfully hosted a position equivalent to Front Line Receptionist (4-star hotel), plus an urge to thrive in late hours
- Ncup Technician–ability to adapt to operational velocity is known (Opera PMS experience is a bonus—we recognize the-sized sandwich trip logging reshapes)
- Skills (can be smarter after telling): Fast-paced, analytical thinking under pressure Lateral Transactional ease (see TIPS Certification *note below)
- Attention to detail: “fast & accurate” filters grey digital time stamp and ensures timed activities are supported.
The Flight Path to You
- Smart and polished grooming—not pedest methodically applauded
- Natural charm that finds your 1920 year flight to destination where a ‘smile’ does not required no Bبانك
- Negative reactions crafted as cautions before unexpected issues evolve
About You We Seek
Can you turn proactive scenes into stayable moments? Put your best foot forward: ✔ Leadership first then the chain forward: listen then shift like ribbon ✔ Create connections reversing unspoken needs beyond scripted guest queries ✔ Create in the absence of an ‘owner’—turn subtleties into differentiators ✔ Natural gentle persuasiveness coupled with computational precision emerges during quiet ‘everything connects’ shifts.
Our scracer’s question for flexibility & bonding is what is your favourite intensive experience ?
Skills
- Fluency in English – Immerse guests with linguistic continuity (or learning tone)
- TIPS Certification – Mandatory, foundational training for front line positions
- FLR (We say Optional) Additional knowledge of Oracle Opera PMS boosts daily technical effort
Connection cannot be improvised.
Please include your overnight familiarity with HCl’s ‘crucial rebuke’ when joining our team. Night Clerks facing 120,000 reported guest touches annually are sophisticated mediators.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
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