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Night Receptionist
Night Receptionist – Waldorf Astoria London (Admiralty Arch)
Location: Waldorf Astoria London – Admiralty Arch Opportunity: Pre-opening role for a luxury hotel opening later this year
This is a rare chance for passionate experienced luxury hoteliers to join the founding team and help shape the exceptional guest experience at this landmark property.
About the Hotel
Nestled at the end of The Mall, opposite Buckingham Palace, Waldorf Astoria London – Admiralty Arch will redefine luxury hospitality with:
- 100 elegant rooms and suites
- 17,500 sqft of private residences
- Two signature restaurants: Coreus by Clare Smyth and Café Boulud by Daniel Boulud (Michelin-starred chefs)
- World-class spa and state-of-the-art fitness facilities
- Grand event spaces, including a 320-capacity ballroom
As Hilton’s flagship luxury brand, Waldorf Astoria delivers timeless elegance and bespoke, once-in-a-lifetime experiences at the world’s most exclusive destinations.
About the Role
Join Hilton’s #1 GREAT PLACE TO WORK (2026, voted by team members) and be part of a company that rewards excellence, fosters growth, and embarks on impactful Corporate Responsibility initiatives.
Responsibilities
As a Night Receptionist, your role is critical in ensuring a seamless, secure, and luxurious guest experience. Key duties include:
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- Providing ultraluxury overnight front-of-house service, covering check-in, check-out, and all night audit procedures with precision and discretion.
- Addressing guest enquiries efficiently while maintaining consistently positive outcomes.
- Monitoring and reporting guest feedback/operational matters to Night Managers and Night Reception Supervisors.
- Maintaining impeccable service standards, professional conduct, and high-touch guest care at all times.
- Supporting team development through mandatory training and collaboration.
- Ensuring comprehensive knowledge of:
- Room categories, rates, promotions, and hotel offerings.
- Upselling techniques to maximise room occupancy and revenue.
- Processing foreign currency, credit card, and cash transactions accurately.
- Operating front-of-house systems and property management tools in compliance with policies.
- Upholding Hilton’s brand and service standards and assisting other departments as needed.
What We’re Looking For
Essential
- Proven experience in customer-focused or service-driven environments.
- Positive, calm, and professional demeanour with ex italienne communication skills.
- Commitment to personalised, high-touch guest service.
- Impeccable grooming and presentation standards (essential for a luxury brand).
- Ability to work independently and collaboratively in a fast-paced team.
- Competent IT and system proficiency (e.g., property management software).
- Availability to work overnight shifts.
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Advantageous
- Prior experience handling cash and financial transactions.
- Luxury or ultra-luxury hospitality background (highly desired).
Hilton’s Core Values
Hilton defines success through these pillars:
- Spreading Hospitality – Light and warmth through service.
- Integrity – Doing what’s right, even when no one’s watching.
- Leadership – Inspiring those around you.
- Teamwork – Collaboration drives exceptional outcomes.
- Ownership – Accountability at every level.
- Urgency – Making an immediate, lasting impact.
Our globally recognised culture is backed by certifications as Fortune’s #1 Best Place to Work and Great Place to Work accolades, ensuring a workplace that helps you thrive alongside world-class brands.
Why Join Us?
Hilton’s ethos is simple: “Make every stay magical.” Whether you’re starting your career or exploring new horizons, we’re committed to supporting your growth. Discover more about life at Hilton on our [Careers Blog](insert link)—where great places to stay are complemented by great places to work.
"Commitment, Passion, Pride: We take pride in our people and the difference they make in every stay."
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