How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Head Receptionist (Night Shift) – Radisson Blu Heathrow Hotel & Conference Centre, London
Salary £27,040 per annum, equivalent to £1,316.00 per month ✨ Enhanced package benefits beyond standard holiday arrangements
Extended Holiday Allowance
- Guaranteed 28 days policy annual leave, increasing after 5 years of service
Exceptional Range of Benefits
- 🍽️ Free meals whilst on duty
- 👕 Uniform provided and professionally dry cleaned
- 🏨 Discounted employee rates on room bookings at Arora Hotels
- 🍺 Valuable food and beverage discounts
- 🎄 Christmas gifts and team social events
- 🤝 Introduce-a-friend bonus scheme
- ♿ Cycle-to-work partnership scheme
- ⭐ UK attraction discounts (Merlin Entertainments Network, incl. London Eye, SEA LIFE Centre, etc.)
- 🍽️ Taste Card – Vouchers for acclaimed restaurants
- 🛡️ Employee Life Assurance Scheme
- 📊 Wage stream flexibilities
- 💡 Employee Assistance Programme
- ✨ Arora STAR Employee Recognition Programme
- 🏆 Long Service Recognition Award
About Us
Radisson Blu Heathrow Hotel & Conference Centre, London stands out with its premium guest experience, offering:
- 464 luxurious bedrooms & suites tailored for overnight stays, business conferences, and leisure breaks
- Two reimaging restaurants and exquisite dining options
- Two 42 bespoke function rooms for meeting, banqueting, or private events
- Wellsire Spa with cutting-edge Technogym equipment, hydrotherapy suite, saunas, and steam rooms
We maintain our 4-star hotel standards, award-winning service, and customer focus.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
The Role – Night Receptionist
Our mission: Deliver a superior service to guests during our late-night hours, creating a memorable and welcoming experience every visit.
Key Responsibilities
-
Warm welcome & guest interaction
- Greet with enthusiasm and set the tone for their stay
- Radiate approachability, adaptability, and a proactive problem-solving attitude
-
Core operations
- Execute efficient and accurate check-in/check-out procedures
- Manage room allocations and key distribution via Opera Property Management System (PMS)
- Process invoicing, settlements, and electronic payments system administration
-
Guest service excellence
- Actively engage guests to explain facilities, schedules, and area landmarks
- Monitor and respond to inquiries via phone, on-desk, or through concierge channels
- Resolve complaints with efficiency, tact, and a focus on win-win outcomes
-
Collaboration
- Partner closely with housekeeping, operations and food & beverage teams for seamless guest flow
- Assist in triage of urgent housekeeping requests and F&B service requirements
What We’re Looking For in You
✔ Customer-first mindset – Your natural inclination leans toward high-touch hospitality services
✔ Maximum organisational ppower & detail orientation
- Balance priority handling of call logs, messages, reservations, and standard procedures
✔ Multi-tasker who thrives under pressure
- Ability to calmly shift between managing busy phone lines, in-person checks, and urgent guest needs
✔ Confident communication skills
- At an impeccable standard of written and spoken English to convey professionalism and clarity
- Professional Image: You present as trustworthy, well-groomed, and adaptable to evolving hotel standards
Get help with your application
Your very own career expert that helps elevate your application to the next level.
✔ Team player ethos
- You appreciate contributions to the wider team, collaborate, and support your colleagues
✔ Proactive attitude – You go above and beyond to enhance guest satisfaction
Desirable Experience & Skills
- Proven background in a 4-star hospitality setting, ideally in reception or front desk roles
- Familiarity with financial reconciliation processes and POS/PMS (Opera preferred)
- Friendly personality, sense of fun, and a compassionate ear for guests with special requests
Why Join Us?
Grow with the Arora Group – Rapidly expanding portfolio unlocks diverse development paths both locally and within our broader hotels portfolio (including:
- Radisson Blu London Heathrow (New) – Enhanced night reception career growth
- Harrington Hotels (luxury portfolio in Bath & Dorchester)
- Butterfield 1832 by Arora – Luxury Virginia Water destination with awaiting hospitality careers
Extra Popping Points:
- Hybrid & flexible shifts accommodating new starters to life schedules.
- Loyalty rewards: For staying and thriving in career-building roles.
- Corporate learning support: Access to training courses, leadership development, and mentorship programmes.
Now’s your moment. Be bold. Be part of London’s dynamic hospitality evolution.
Ready to take the next step? Apply today!
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location