Role Description

The Shift Manager leads Production and Packing performance during the night shift, ensuring targets are met safely, efficiently, and in line with food safety and quality requirements. The role requires early starts to support line start-up, readiness checks, and shift planning.

Supporting shop floor teams, the role ensures the shift runs smoothly, deploying labour effectively, and resolving issues quickly and professionally. The role will drive KPI performance, ensure compliance with procedure, and maintains strong communication with QA, Engineering, Warehouse, and Planning.

Key Responsibilities

• Lead Production and Packing to deliver production plans and customer requirements.
• Coordinate line start-ups, ensuring, materials, and equipment are in place before production begins.
• Manage staff rota in accordance with labour budgets (including agency staff).
• Manage holiday requests and absences in line with company policies, ensuring that everything is recorded accurately.
• Allocate resources effectively across lines to maximise output and minimise downtime.
• Ensure effective communication between departments to support smooth flow of product.
• Attend and contribute to production and shift meetings.
• Provide structured handovers to the next shift, ensuring continuity and clarity of priorities.
• Ensure all written documentation is completed correctly and in a timely manner.
• Drive performance across KPIs including output, efficiency, yield, waste, downtime, and labour.
• Monitor performance throughout the shift and implement corrective actions when necessary.
• Identify and escalate operational risks and constraints early to minimise impact to service level.
• Support continuous improvement by identifying recurring issues and implementing solutions.
• Manage the team fairly and consistently, with clear direction and accountability
• Support and guide Team Leaders to ensure strong performance across their areas.
• Promote a positive working environment and maintain discipline and professionalism on shift.
• Support training, development, and coaching of staff to improve capability and performance.
• Manage absence issues and ensure appropriate cover is arranged to maintain production output.
• Lead the team to meet food safety standards, internal processes, and GMP standards efficiently.
• Ensure product quality checks and documentation are completed correctly and on time.
• Investigate and address non-conformances, implementing any corrective actions.
• Ensure the shift always remains audit-ready in line with BRC and customer standards.
• Promote a strong food safety culture across the Production and Packing teams.
• Champion health & safety standards, and PPE compliance.
• Actively manage risks, reporting hazards and ensuring corrective actions are implemented.
• Lead initial incident response and support investigations when required.
• Work with Engineering to prioritise breakdown response and planned maintenance activities.
• Support the Technical team with audits, traceability exercises, and customer requirements.
• Communicate clearly with senior management on shift performance, issues, and actions taken.