Canary Wharf Group
Night Supervisor
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Night Supervisor
Company: Vertus Residential Management Limited
Reporting to: Assistant General Manager
JOB SUMMARY
Reporting directly to the Assistant General Manager, the Night Supervisor will be responsible for leading the overnight operation and ensuring the delivery of an exceptional guest experience whilst maintaining a safe and well-managed environment. The Day Supervisor acts as the most senior operational role within the property during overnight hours and is responsible for maintaining the safety, security and a seamless operation throughout the shift. The role combines operational leadership, guest service excellence, building security overnight and team development. The Night Supervisor will ensure procedures are followed and standards are maintained. This role represents the first step into leadership within the FOH department and focuses on operational coordination, training delivery and maintaining department standards. Please note, this role requires long periods of standing.
Salary: £37,078
Closing date: 24th July 2026
MAIN RESPONSIBILITIES
- Deliver unparalleled levels of guest service and act as a brand ambassador for Vertus Edit.
- Lead the shift and ensure smooth operations.
- Build positive relationships with guests, ensuring a welcoming, professional and supportive environment.
- Support the resolution of guest concerns, complaints and service recovery opportunities.
- Support Assistant General Manager in coordinating operational priorities and objectives.
- Ensure all guest interactions reflect Vertus Edit’s service standards and values.
- Allocate tasks and responsibilities across the team to ensure efficient service delivery.
- Monitor service standards and ensure compliance with departmental SOPs.
- Act as a point of contact for operational queries during the shift.
- Ensure all overnight processes, checklists and operational tasks are completed up to standard and on time.
- Act as the overnight lead for all safety and security matters.
- Ensure regular patrols are conducted on public areas, back of house and building access points.
- Respond appropriately to emergency situations including fire alarms, potential evacuations or welfare concerns.
- Ensure all incidents are documented, reported and escalated in accordance with company procedures
- Demonstrate knowledge of emergency systems.
- Ensure accurate and detailed shift handovers are completed.
- Assist with onboarding and induction of new team members.
- Deliver operational training and coaching to Hosts.
- Identify training needs and development opportunities and communicate these to the Assistant General Manager.
- Support continuous improvement projects.
- Monitor guest feedback and main online reputation KPI’s.
- Identify opportunities to improve guest journey.
- Ensure public areas are maintained at company standards.
- Promote positive Team culture and collaborative work environment.
- Take on any additional duties requested by management that are deemed reasonable.
PERSON SPECIFICATION
- Previous experience in the hotel, aparthotel or student accommodation industries.
- Previous experience working permanent night shifts is essential.
- Previous supervisory or shift leader experience is essential.
- Excellent communication and interpersonal skills displaying understanding of resident’s needs.
- Ability to work independently and make decisions within limited management presence.
- Demonstrates confidence in making operational decisions and delivers sound judgement with limited management support.
- Strong understanding of fire safety.
- Advance level of MEWS PMS is highly desirable.
- Demonstrates a proactive and solutions-focused approach to work.
- Takes ownership of tasks and follows through to completion.
- Demonstrates professionalism accountability and sound judgement.
- Demonstrates ability to positively influence colleagues.
- Demonstrates resilience and adaptability in a fast-paced operational environment.
- Strong understanding of professional communication and escalation process.
- Good level of computer literacy using Microsoft Word, Excel and Outlook.
- High standard of written and spoken English, additional language skills are of benefit
- Must be pro-active and able to use initiative in order to enhance the property reputation and make the community the best available.
- Flexibility and adaptability.
- Problem solving, well organised and ability to work well under pressure.
- Well-groomed and of smart appearance.
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HEALTH SAFETY AND WELFARE RESPONSIBILITIES
All staff are required to fulfil their legal duty to take reasonable care for the health and safety of themselves and others who may be affected by their acts and omissions, and to follow all guidance and instructions given in this respect. Further details regarding Health & Safety responsibilities are set out in the Health & Safety Policy in the Administrative Rules and Procedures, and the Health, Safety & Welfare Manual.
ENVIRONMENTAL, SOCIAL & GOVERNANCE (ESG) RESPONSIBILITIES
Recognising the centrality of ESG principles within our organisation, we have developed a comprehensive ESG Strategy. It is imperative that all staff members understand and adopt this strategy into their respective roles. This includes adhering to environmental regulations, minimising waste, supporting nature within our urban environment, and facilitating positive change for those in need within our community and utilising our volunteering.
QUALITY MANAGEMENT RESPONSIBILITIES
In line with the latest ISO 9001 requirements and our dedication to quality management, all staff are mandated to comply with system requirements as detailed within the Company Quality Manual & Policies. Additionally, it's vital to ensure the effective implementation of all Procedures, Plans, and Forms within our Electronic Document Management Systems (EDMS) to meet the ISO 9001: Quality Management Standard.
COMPANY VALUES
- Commit to Excellence
- Act with integrity and deliver high performance
- Put our customers at the heart of what we do
- Resolve issues by providing high quality solutions
- Foster Collaboration
- Find opportunities to collaborate with others across the business to achieve shared goals
- Encourage inclusive networks and treat others with respect and fairness
- Use knowledge to work effectively with suppliers / contractors to meet shared goals
- Encourage Engagement
- Confident in making decisions appropriate to the role
- Learn from mistakes and listen to constructive feedback to improve performance
- Prioritise safety and actively support community, wellbeing and sustainability programmes
- Take Ownership
- Take pride in delivering high quality service which exceeds expectations
- Committed to opportunities for self-development
- Take responsibility for my own performance and look for ways to improve
- Embrace Innovation
- Embrace change and innovation
- Proactively suggest ways to improve our business and encourage others to share ideas
- See new challenges as opportunities to deliver effective change
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WHAT WE OFFER
Diversity and Inclusion
We recognise the importance of embracing diverse experience, skills and perspectives at all levels and operating in an inclusive working environment, in order for everyone to reach their full potential. We also recognise that it makes business sense, since being an inclusive employer leads to better business performance and higher levels of employee engagement and satisfaction. We welcome applicants with diverse backgrounds, perspectives and skills and are committed to fostering a culture whereby everyone can reach their full potential.
Flexible Working
As an inclusive employer, we recognise the positive impact flexible working can have on an individual, their wellbeing, engagement and productivity. Therefore, we are open to consider flexible working arrangements, both temporary or permanent.
Learning and Development
At Canary Wharf Group, our employees receive a wide range of support to help improve their skills and achieve their career goals. We offer development opportunities through classroom and e-learning training, mentoring, cross department experience and on the job learning. We heavily invest in our staff attaining accreditations to develop existing and new skills, support chartered status, sponsorships and provide further educational opportunities which are job and business related. We never stand still and continually invest in developing skills and knowledge to ensure individual and company growth.
Other Benefits
We are committed to building a safe, happy and healthy community for our employees and we offer a comprehensive range of benefits, all designed with our employees and their wellbeing in mind. From generous pension and insurance plans, to health benefits, subsidised gym membership, store discounts and family leave, our benefits package allows our employees to choose the benefits that suit them and their individual needs.
If you are interested in joining our highly professional and skilled team for our next exciting phase of development, please complete the form on this page to apply online. Early applications are encouraged as we reserve the right to appoint at any point. Please let us know about yourself so we can stay in contact for future job openings!
Canary Wharf Group (CWG) is the developer of the largest urban regeneration project in Europe. CWG develops, manages and currently owns interests in approximately 9 million square feet of mixed-use space and over 1,100 Build to Rent apartments. CWG is the largest sustainable developer in the UK and also excels operationally as it purchases 100% electricity from renewable sources since 2012 and zero waste to landfill since 2009. CWG has created a 24/7 city where people can live, work and thrive on the Canary Wharf estate and enjoy all the benefits: great transport links, access to green spaces and waterside living; and a wide range of amenities including an award-winning arts and events programme. Canary Wharf’s retail offering comprises over 300 shops, including grocery stores, pharmacies, health clubs, bars and restaurants, all within 15 minutes’ walk. The Company’s current £2bn construction activity and pipeline includes more than 500k sq ft NIA of commercial properties and over 2,300 new homes for sale and rent.
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