Village Hotels
Night Team Leader
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Company Description
Village Hotels is a UK-based hotel brand that combines dining, accommodation, fitness, and leisure facilities under one roof. With 34 hotels located in major cities across the UK, the company serves both business and leisure guests. Village Hotels offers modern spaces for overnight stays, meetings, events, and social gatherings. Team members join a fast-paced, guest-focused environment with opportunities to work across different areas of the hotel. The culture emphasizes friendly service, quality experiences, and a supportive workplace.
Role Description
The Night Team Leader is a full-time, on-site role based at Village Hotels in Elstree. This role oversees night operations, ensuring guests receive a safe, comfortable, and efficient service throughout the night. Key tasks include:
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- Supervising night team members
- Managing check-in and check-out processes
- Handling guest enquiries and issues
- Monitoring security procedures and building access
- Completing nightly reports
- Coordinating with daytime management
- Ensuring standards are maintained in reception, public areas, and back-of-house
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The Night Team Leader also requires a hands-on approach, supporting colleagues on the floor while maintaining excellent guest experience and compliance with hotel policies.
Qualifications
- Experience in hospitality or hotel operations, ideally in a supervisory or team leader role.
- Strong people management and leadership skills, including coaching, delegation, and performance support.
- Customer service and communication skills, with the ability to handle guest feedback, complaints, and special requests professionally.
- Organizational and problem-solving skills, with attention to detail in reporting, handovers, and night procedures.
- Comfort with basic IT systems and hotel software for reservations, check-in/check-out, and incident logging.
- Ability to work night shifts reliably, including weekends and holidays, and remain calm under pressure.
- Knowledge of basic health, safety, and security practices in a hotel environment.
- Previous experience in front office, reception, or security is beneficial; formal qualifications in hospitality or management are an advantage.
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