AccorHotel
Night Team Member
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Company Description
Title: Night Team Member £13.25 Full Time
Our mission at Novotel Glasgow is to create memorable moments for our guests, by connecting hearts from arrival to farewell.
A job, a career or a calling - whatever brings you here, we have something for you!
As part of our team you can have:
- Discounted hotel rates all over the world in Accor Hotels
- Continuously learn and develop yourself with our Accor Academy
- Support your wellbeing in your professional and personal lives
- Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
- Participate actively in initiatives to build a more inclusive and sustainable world
- And many more benefits and perks
Our objective is simple: make you grow and give you the spark to unleash your personality
Job Description
This is a multi-skilled role incorporating both Front Office and Food and Beverage Duties in line with the business demands.
As our next Night Team Member, you…
- Have the ability to multi-task and have a can-do attitude in this exciting fast-paced environment.
- Flexible and always ready to assist at any stage of the guests’ stay, from check-in to check-out and everything in between.
- This may include working in the Food and Beverage outlets including Breakfast, Bar, Night and supporting the Reservations and Back Office Teams when needed.
- As a passionate individual, you will be dedicated to continuously improving the quality of the hotel's services.
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A little more information:
To help you navigate your role, and support your success you will be trained in all front of house related functions and the safety of the property and people.
Our hotel offers 141 rooms, meeting rooms, gym, sauna, steam room and food & beverage facilities.
To ensure you can best welcome and care for our guests you will need to be fluent in English.
Understanding things from our guest’s perspective is key, so while you are settling into your new role we will arrange a one-night stay for you to experience this first hand.
Role Description
As our next Night Receptionist, you…
- Are the ‘face of Novotel Glasgow’, extending a warm welcome to our guests during the night, putting their well-being at the heart of everything you do, while adding your personal touch to their stay.
- Assist in the general running of the hotel at night and support other departments to set up for the next day.
- Are an autonomous and passionate individual, dedicated to continuously improving the quality of the hotel's services.
- Undertake night audits and hotel safety checks to make sure everyone in our hotel is safe and looked after.
- Ensure a wonderful guest experience.
- Ensuring that all charges are accurate and posted on a timely basis.
- Handling all calls promptly and professionally.
- Document accurately all internal and guest messages.
- Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.
- Attend to other duties as requested by Management and Supervisors.
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Qualifications
- Prior experience working with OPERA Cloud
- Customer Service
To help you navigate your role, and support your success you will be trained in all front of house related functions and the safety of the property and people.
Our mission at Glasgow Novotel is to create memorable moments for our guests, by connecting hearts from arrival to farewell.
A job, a career or a calling - whatever brings you here, we have something for you!
If you feel you are the right candidate for the role as our Front office Night Team Member please click ‘apply’ now! We’d love to hear from you!
Job Details
Job-Category: Rooms
Job Type: Permanent
Job Schedule: Full-Time
Compensation: up to GBP 13.25 - hourly
Our Commitment to Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
By working at the Novotel Glasgow you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality
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