LGH Hotels Management Ltd
Nights Team Member - Casual
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Nights Team Member - Casual
Night Team Member
Holiday Inn Basildon
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The Opportunity
We’re looking for a dependable and motivated Night Team Member to support hotel operations overnight and help ensure guests feel safe, comfortable, and well-supported during the night shift.
This role is ideal for someone calm, reliable, and practical, who understands that reassurance, routine, and quiet efficiency are essential to a positive overnight guest experience.
Key Responsibilities
- Respond promptly and professionally to guest requests and enquiries
- Maintain safety and security procedures throughout the night shift
- Carry out regular security checks across the hotel
- Provide general overnight support to hotel departments
- Assist with light maintenance or housekeeping tasks, if required
- Set up meeting rooms and public areas as needed
- Serve food and beverages to guests during the night
- Check guests in and out, when required
- Respond appropriately to emergencies, following hotel procedures
- Complete basic reports and handover notes for management
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Benefits
- Enviable employee discounts on bedroom rates across the LGH hotel portfolio
- Access to the IHG employee room benefit programme across their global portfolio (T&Cs apply)
- Shopping discounts, covering groceries, fashion, travel, utilities, days out, and holidays
- Eye care, free legal & money advice, and counselling sessions
- Hospital & death benefit plans
- Cycle to work scheme
- Wellbeing support, including:
- Fitness tips and videos
- Recipe ideas
- Advice on healthy living
- Wellbeing podcasts & TV
- Breathing exercises
- 24/7 advice and support line
- Team reward & recognition
- Free meals on duty
- Free parking
Who This Role Is For
This role is well suited to someone who:
- Is reliable, responsible, and calm, especially during overnight hours
- Enjoys helping guests feel safe and reassured
- Is comfortable working independently while following clear procedures
- Takes pride in keeping environments tidy, secure, and well-organised
- Has previous experience in hospitality, customer service, or security (helpful but not essential)
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About the Hotel
The Holiday Inn Basildon is an exceptional hotel located opposite Festival Park, offering a perfect setting for conferences, meetings, weddings, events, and leisure guests. With 148 comfortable bedrooms, it provides luxury accommodation.
The hotel features:
- An open lobby
- A conference centre
- A picturesque lakeside garden
It is conveniently located just a 10-minute drive from the M25 and close to Basildon station, with direct trains to Fenchurch Street station in London (only 35 minutes).
About Us
Looking for an exciting career in the hospitality industry? LGH Hotels Management—with a growing portfolio of 42 hotels across the UK, including Crowne Plaza, Holiday Inn, and Best Western—offers prime locations and a fulfilling career path.
Join our dynamic team and be part of shaping the future of the UK hospitality industry.
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