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Nightshift Helpdesk Coordinator
Application Manager - Facilities Operations (Cafm System)
About The Role
Working Pattern:
- Week 1: Wednesday, Thursday, Friday
- Week 2: Wednesday, Thursday, Friday, and alternate Saturday
Shift & Work Arrangement: Standard hours: 7pm – 7am (hybrid working)
Key Responsibilities
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Customer Service & Enquiry Handling: Serve as the principal point of contact for customer enquiries, incoming calls, and new work requests on OCS CAFM Concept System.
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Work Allocation & Coordination: Act as the first point of contact for the engineering workforce and sub-contractors, including:
- Allocating engineering tasks
- Managing diaries for regional operations
- Updating and closing out Reactive, PPM, and Quoted jobs in CAFM
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Procurement & Order Management: Raise purchase orders for reactive works and obtain ETA updates from sub-contractors.
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Project Support: Collaborate with Project Managers across government contracts, including:
- Requesting quotations
- Raising POs
- Creating site Health & Safety files
- Cost tracking for job variations
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- Database & Compliance Maintenance: Update databases for quotations, engineering overtime, and statutory compliance certifications upon request
Requirements
✔ Legal Compliance: Must have the right to work in the UK
✔ Customer Service:
- Strong customer service skills
- Proven experience with facilities management helpdesk roles
- Preference for CAFM Concept System experience
✔ Technical Skills:
- Microsoft Office proficiency (Word, Excel, Outlook)*
- Strong MS Outlook & calendar management capabilities
✔ Key Competencies:
- Outstanding organisation and planning skills
- Comprehensive understanding of property-related issues
- Exceptional telephone etiquette
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About OCS UK & Ireland
Six-time Best Employer (Glassdoor 2025), a £2bn+ turnover facilities management leader delivering end-to-end services in hard services, cleaning, security, and catering. Our TRUE Values – Trust, Respect, Unity, Empowerment – drive our inclusive culture for 50,000+ colleagues.
Why Join OCS?
🏆 Award-Winning Employer – Ranked 36th 2025 💻 Digital Learning – Support through OCS Academy (500+ courses) 🛍 Hapi Perks – Discounts, rewards & wellness resources 🔨 Professional Growth – Upgrade skills with 500+ weekly sessions 💰 Flexible Pay – Early wage access via Wagestream
📩 How to Apply: Express interest via the Apply Now link and set up job alerts for career opportunities in a diverse, inclusive workplace. We champion equality and actively encourage applications from all backgrounds.
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