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NIHL Administrator
Administrator – Casualty Team (Glasgow)
Department
Claims Management
Location
Glasgow
About the Role
At Davies, people are at the heart of everything we do. Our values state that we succeed together, creating a great place to work. Here, you’ll be valued, supported, and rewarded with exceptional benefits, including:
Key Benefits
- Exclusive Rewards Platform: Enjoy discounts at over 800 retailers.
- Generous Holiday Allowance: Start with 25 days of holiday plus UK bank holidays, with the flexibility to buy up to 5 additional days per year, and potential increases over time.
- Professional Growth: Access ongoing development opportunities, training programs, and support in obtaining professional qualifications.
Our Opportunity
We’re seeking an experienced Administrator to join our growing Casualty Team.
Key Responsibilities
The ideal candidate will have experience in Administration, strong time management skills, and the ability to prioritise tasks effectively.
Critical Eligibility Requirement Due to the nature of this position, candidates must be:
- A sole British National or dual national with at least one British nationality
- Not restricted from working in the UK (no visa restrictions)
- Hold British Citizenship (essential for national security clearance)
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Day-to-Day Tasks
- Monitor and manage online portals, downloading and attaching supporting documentation to the correct files.
- Review Excel enquiry spreadsheets, cross-checking against internal data to identify potential matches and conducting follow-up investigations.
- Update and verify monthly bordereau reports, ensuring accuracy before submitting to clients.
- Handle telephone calls and address general enquiries efficiently.
- Perform tasks such as photocopying, scanning, and other duties to support business objectives.
Key Knowledge & Abilities
- Strong written English and ability to communicate clearly.
- Previous experience in an administration role.
- Proficient with standard office packages, particularly Microsoft Word and Excel.
- High level of accuracy and attention to detail in data input and processes.
- Proactive, resilient, and initiative-driven – focuses on solutions rather than problems.
- Effective time and resource management.
- Able to seek guidance when making decisions while maintaining compliance with client protocols.
- Demonstrates strong teamwork skills, positive communication with diverse colleagues, and client-facing customer service.
- Prepared for close supervision to ensure precision and adherence to client processes.
benefits
Career & Purpose
- Davies Innovation Lab
- Leadership training programme
- Funding for professional qualifications
- Thrive at Davies: learning opportunities
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Environmental & Social Initiatives
- The Davies Foundation
- Local charity funding initiatives
- Pennies To Heaven (employee volunteer programme)
- Employee Resource Groups
- Employee volunteering programme
Financial Health
- Pension scheme: 5% contribution from employee + 5% from employer
- My Choices at Davies: High Street discounts + Financial wellbeing hub
- Life assurance: Coverage worth 4x salary
- Refer a Friend – rewarding programme
- Cycle to Work Scheme
- Lease car salary sacrifice
- Davies Incentive Plan
- Enhanced maternity, paternity, and adoption pay
Mental, Physical & Emotional Wellbeing
- Wellbeing centre (focus areas: move, munch, money & mind)
- Discounts with hundreds of UK retailers
- EAP (Employee Assistance Programme): confidential 24/7 helpline
- Holiday entitlement: 25 days (increases to 26 days after 5 years, 27 days after 10 years)
- Flexible working policies
- Dress for your day
Inclusive Employment Policies
- Menopause support
- Fostering strategy friendly
- Fertility and miscarriage/baby loss support
- Sabbatical policy
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