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NOC Manager
Critical Role: Head of Network & Platform Operations
hackajob in collaboration with Gamma
About Gamma
At Gamma, we provide voice, data, and mobile solutions to businesses across the UK, Germany, Spain, and the Benelux region.
Our people are at the heart of everything we do. When you join us, you’ll be part of a collaborative, forward-thinking team, transforming how businesses connect and communicate globally.
We’re growing fast—but we never lose sight of what truly matters: our people. Whether you're investing in skill development, seeking new challenges, or aiming to make an impact, Gamma is the place to do it.
The Role
We are looking for a Head of Network & Platform Operations to oversee the day-to-day operations, maintenance, and optimisation of our critical Voice & IP Platform/Network Infrastructure.
This pivotal role ensures the stability, performance, and scalability of our platform to supportGamma’s business objectives.
Reporting to: Head of Product & Voice Ops
Day-to-Day Responsibilities
Platform & Operations Leadership
- Oversee the health, performance, and availability of our Core Platform/Network Infrastructure
- Lead incident response and resolution, minimising downtime and user impact
- Continuously monitor and optimise platform performance through performance tuning and capacity adjustments
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Team & Process Excellence
- Identify opportunities to automate routine tasks and processes, improving efficiency and reducing errors
- Manage and develop a high-performing team of Duty Managers & Lead Platform Engineers
- Develop personal and team growth strategies for the NOC Engineering team
- Oversee integration of operational support functions into the broader NOC Engineering team
Collaboration & Strategy
- Work closely with development, engineering, and other teams to align the platform with business goals
- Identify and implement strategies to improve service quality via enhanced maintenance and troubleshooting processes
Soft Skills & Mindset
- Proven interpersonal, written, oral, and analytical skills
- Exceptional team player with a proactive, collaborative mindset
Skills & Experience
Eligibility and experience requirements are flexible—we’re particularly interested in candidates with:
- Prior experience managing large-scale telco/IP networks
- Hands-on responsibility for planning, preparation, and implementation of infrastructure changes (e.g., SBCs, Juniper Routers, Telco-grade PBX systems)
- Familiarity with modern DevOps practices and tooling
- A track record of creating and executing training and development plans for teams
- The ability to thrive in a fast-paced, high-pressure environment
- Self-starter mindset with strong organisation and collaborative strengths
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What We Offer
- 25 days annual leave + birthday leave
- Subsidised private medical insurance
- 5.1% matched pension contributions
- Enhanced parental leave
- Life assurance and income protection
- Share save and incentive plans
- Electric Vehicle and Cycle scheme
- Employee discounts
- Volunteer day
Important Considerations
- UK work eligibility, clear basic DBS check required
- Hybrid working model: 3 days onsite at our Manchester office
- If you don’t meet every criteria but feel you could excel in this role, apply anyway—we’re open-minded.
Diversity & Inclusion
Gamma is an equal-opportunity employer, committed to building diverse, inclusive teams where everyone feels valued.
We welcome applications from all backgrounds, especially those traditionally underrepresented in our industry. As a family-friendly employer, we foster trust, autonomy, and flexibility to support work-life balance.
For recruitment agencies—no speculative submissions, as we currently collaborate with our established network partners only.
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