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NOC Manager
Lead Platform Engineer & Head of Outcomes – NOC Engineering
About Gamma
At Gamma, we provide voice, data, and mobile solutions to businesses across the UK, Germany, Spain, and the Benelux region.
Our people are at the heart of everything we do. When you join us, you’ll be part of a collaborative, forward-thinking team that’s transforming how businesses connect and communicate globally.
We’re growing fast, but we never lose sight of what matters: our people. Whether you're looking to develop your skills, take on new challenges, or make a meaningful impact, Gamma is the place to do it.
About the Role
This is a critical role that will oversee the day-to-day operations, maintenance, and optimization of our critical Voice & IP Platform/Network infrastructure.
This role is pivotal in ensuring the platform's stability, performance, and scalability to support our business objectives.
You will be reporting to the Head of Product & Voice Ops.
Key Responsibilities
Your day-to-day tasks will include:
- Overseeing the overall health, performance, and availability of our Core Platform/Network infrastructure
- Leading incident response and resolution, minimizing downtime and impact on users
- Continuously monitoring and optimizing platform performance through performance tuning and capacity adjustments
- Identifying opportunities to automate routine tasks and processes to improve efficiency and reduce errors
- Managing and developing a high-performing team of:
- Duty Managers
- Lead Platform Engineers
- Developing personal and team growth strategies for the NOC Engineering team
- Overseeing the integration of operational support functions into the broader NOC Engineering team
- Working closely with development, engineering, and other teams to ensure platform alignment with business goals
- Identifying and implementing strategies to improve service quality by enhancing current maintenance and troubleshooting processes
- Collaborating effectively – possessing excellent interpersonal, written, oral, and analytical skills
- Being an excellent team player with a proactive mindset, passionate about working together to achieve goals
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What You’ll Bring
You don’t need experience in everything listed—but we’re particularly interested in candidates with some of the following:
✔ Previous experience managing a team responsible for managing & operating large-scale telco/IP networks ✔ Experience with planning, preparation, and implementation of configuration changes across:
- SBCs (Session Border Controllers)
- Juniper Routers
- Telco-grade PBX systems ✔ Experience with modern DevOps practices and tooling ✔ Developed and implemented training and development plans for teams and individuals ✔ Ability to work under pressure in a fast-moving and changeable environment ✔ Self-starter with a proactive, highly organised approach ✔ Capable of working effectively at all organisational levels
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What We Offer
- 25 days annual leave + birthday
- Subsidised private medical insurance
- 5.1% matched pension contributions
- Enhanced parental leave
- Life assurance & income protection
- Share save and incentive plans
- Electric Vehicle and Cycle scheme
- Employee discounts
- Volunteer day
Important Notes
- We require all candidates to be eligible to work in the UK and pass a basic DBS check.
- Role type: Hybrid – 3 days onsite from our Manchester office
- If you don’t meet every requirement but feel you could thrive in this role, we strongly encourage you to apply.
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Gamma is an equal-opportunity employer committed to building diverse, inclusive teams where everyone feels valued and can be their authentic selves. We welcome applicants from all backgrounds, especially those underrepresented in our industry. As a family-friendly employer, we foster a culture of trust, autonomy, and flexibility to support work-life balance.
For recruitment agencies: we have a network of partners; no unsolicited CVs please.
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