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NOC Specialist / Manchester
Closing date 15th July 2026
Join our Network Operations Centre (NOC) and play a critical role in supporting the UK's smart metering network and critical national infrastructure. Working within a 24/7 operational environment, you'll lead incident response activities, investigate technical issues, and help ensure the resilience and performance of services relied upon by millions of consumers and industry participants across Great Britain. This is an exciting opportunity for someone with incident management, network operations and technical troubleshooting experience who enjoys working in a fast-paced, highly collaborative environment.
About the DCC
We're powering Britain's smarter, greener future. Today. Tomorrow. Together.
Today, we're deeply invested in building a resilient, sustainable smart energy network that drives transformation. Our success is driven by curiosity, ambition, and tenacity.
Tomorrow, we see vast opportunities for growth and development, contributing to decarbonisation and the Net Zero mission. We'll continually develop Smart DCC, to fulfil our obligations to consumers, and achieve even more with our customers, partners, and each other. Join us and development opportunities range from talent programmes, academies and always-on learning to exposure to senior stakeholders and industry experts, contributing to complex projects and constant support to drive your own development.
Together, we embrace change, unite in our shared passions and support each other. Working as one team and across our industry, we rise to the challenge to shape Smart DCC, and the future.
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A career at Smart DCC means being part of something bigger – a dynamic organisation that's not just helping transform energy but also shaping the future. We offer a unique, fulfilling environment where you can thrive today, develop for tomorrow, and achieve together.
How you will contribute to transforming the smart energy network and shaping the future
- Monitor the DCC network, services and smart meter communications, proactively identifying and investigating issues to maintain service availability and performance.
- Act as a key escalation point for incidents and major incidents, driving resolution activities and coordinating stakeholders during service disruptions.
- Troubleshoot technical issues using monitoring and diagnostic tools, working closely with suppliers, customers and internal teams to restore service quickly and effectively.
- Analyse operational data, trends and service metrics to identify emerging risks, recurring issues and opportunities for continuous improvement.
- Support operational resilience through effective shift working, comprehensive handovers, accurate documentation and adherence to ITIL-aligned processes
What you need to bring
- Proven experience in a Network Operations Centre (NOC), telecommunications, IT infrastructure, or similar operational environment.
- Strong incident management and incident response experience, including the ability to remain calm and effective during major incidents.
- Technical troubleshooting skills with the ability to investigate complex operational and service issues.
- Experience working with ITSM tools, ideally ServiceNow, alongside a solid understanding of service management processes.
- Flexibility to work a 24/7 shift rota including day and night shifts, weekends and additional cover where operational requirements demand.
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Benefits
While our mission is ambitious, we also prioritise balance, offering flexibility and support to help you thrive both personally and professionally. At DCC we reward fairly and recognise fully because our continued success depends on our people.
We also offer competitive salaries with regular benchmarking, bonuses tied to personal and company performance, pension, generous leave allowance, private healthcare and a range of flexible benefits that you can tailor to your needs. In addition, this role attracts a shift allowance for participation in the 24/7 rota.
Ready to make an impact, grow, and be part of something bigger? Choose Apply Now to find out more and complete your application.
As a Disability Confident member, DCC is committed to ensuring an inclusive and accessible recruitment process. If you require any reasonable adjustments, need a copy of this job advert in an alternative format, or have any questions before applying, please contact Steph Owen.
Join Smart DCC, a dynamic organisation where every day brings a chance to make a difference.
Please click here to view our diversity and inclusion policy.
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