Neos Networks
NOC Support Analyst
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NOC Tier 1 Analyst (Fixed Term Contract)
Base Location: Havant, England Salary: Up to £30k (dependent on experience) + performance-related bonus + comprehensive benefits package supporting family, finances, and wellbeing Working Pattern: Fixed Term Contract (1 year)
What is the role?
The NOC Tier 1 Analyst ensures all faults are managed within SLA’s. Customer expectations must be managed through regular updates, so strong written and verbal communication skills are essential. Excellent time management, organisational skills, and the ability to prioritise and coordinate tasks are critical for this role.
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Key Accountabilities
- Fault logging and ticket management, ensuring customers receive regular, timebound updates
- Answering phone calls from customers, engineers, and stakeholders at all levels
- Processing access requests for Neos Networks PoP sites and third-party datacentres
- Logging engineers on and off site to ensure safety and site security
- Alarm management for sites (Access, Mains Power, UPS, Generator, Air Con, Security)
- Delivering first-class support in a potentially high-pressure environment across all areas of Neos Networks
- Continuously developing technical skills and competencies to ensure high-class service delivery
- Adhering to Neos Networks’ Security policies
- Maintaining professional relationships with third parties and internal colleagues
- Adhering to company safety guidelines and actively promoting a strong safety culture
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Next Steps
All applications should be submitted online. Further updates will follow after the vacancy closing date. For assistance, contact careers@neosnetworks.com.
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