HM Revenue & Customs
Non-Domestic Rating Caseworker
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About The Job
Job summary
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This role is part of HMRC Valuation Office, formerly known as the Valuation Office Agency. We have recently integrated into HMRC.
HMRC Valuation Office are the public sector's property valuation experts and advisers with a vision to be a world-leading provider of public sector valuations. Our work is vital to the collection of over £60 billion of revenue which goes back into communities, touching every citizen and every business across England and Wales.
Job Description
Non-Domestic Rating Caseworker - Role Overview
We're looking for talented people who are eager to contribute to vital public services and assist us to deliver taxation support to the government and local authorities. Your skills and experience will enable us to provide an efficient, effective service right at the heart of the public interest.
As a Caseworker you will examine complex information and undertake detailed analysis to make accurate and informed decisions. Our caseworkers understand and apply technology to achieve efficient and effective business and personal results.
In addition to desk-based analysis, the role will include travelling to conduct on site property inspections. This will involve visiting properties to collect accurate data for valuation or assessment purposes. You will be expected to observe and record property characteristics, take measurements, and ensure all relevant details are documented in line with organisational standards.
The successful candidate will have the opportunity to take the initiative and suggest ideas for business improvements, developing their networks and sharing feedback with others in a constructive manner.
Full training will be provided on the systems used to help your decisions and you will have the full support and guidance from your line managers.
Non-Domestic Rating Caseworker - Key Responsibilities
As a Non-Domestic Rating Caseworker, your responsibilities will include:
- Spending up to 80% of your working time conducting site inspections of properties, including retail outlets, offices, industrial units, warehouses, and other commercial premises. The frequency of inspections may vary depending on business needs and geographical regions.
- Travelling across a wide geographical area to inspection sites that may not always be easily accessible, undertaking a physically active role across a range of environments.
- Initiating contact with customers, local authorities, and agents via phone, email, or in person to progress cases efficiently and effectively.
- Using inspection data, system records, and online tools to identify, collect, and assess property information, ensuring accurate and fair assessments.
- Making case decisions in line with guidance, ensuring all relevant evidence is gathered and reviewed, under the supervision of a Technical Lead.
- Upholding the VO's standards of professionalism and customer service in all interactions with customers and stakeholders.
- May occasionally require overnight stays to carry out inspections or attend team meetings and training sessions.
Person specification
We are looking for people who are self-motivated to quickly absorb learning, eager to build expertise, and confident in applying their judgement in role so that they can confidently work within guidelines. You will be a proven problem-solver, someone who takes the initiative and enjoys working collaboratively within a fast-paced team, motivated to deliver and drive results together. You will be confident in your ability to communicate with a range of stakeholders via phone, email and face to face where required and able to travel to visit customers and travel for meetings as needed.
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Essential Requirements
- Proven analytical and research skills with evidence of using varied data sources to come to the right decision, with clear reasoning, often under pressure.
- Willingness and ability to travel on a regular basis, including potential overnight stays to support business needs.
- Good organisational skills to manage a varied workload, monitoring your work against milestones and delivering to deadlines.
- Ability to build relationships and collaborate across teams and with stakeholders to deliver excellent service, quality and performance.
- Strong and effective communication with a broad range of people, both verbally and in writing.
- Ability to undertake property inspections, or similar transferrable skills that will allow you to undertake this role.
A full UK Driving Licence is essential to this role. However, if you are considered disabled under the Equality Act 2010 and do not hold a full driving licence, we will consider your application. Please contact resourcingteamvo@hmrc.gov.uk before you start/submit your application with your details to discuss this further.
Licences
A full UK Driving Licence is essential to this role. However, if you are considered disabled under the Equality Act 2010 and do not hold a full driving licence, we will consider your application. Please contact resourcingteamvo@hmrc.gov.uk before you start/submit your application with your details to discuss this further.
Behaviours
We'll assess you against these behaviours during the selection process:
- Making Effective Decisions
- Communicating and Influencing
- Working Together
Benefits
Alongside your salary of £31,096, HM Revenue and Customs contributes £9,008 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).
HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.
We offer a generous leave allowance that starts at 25 days, increasing by a day for every year of qualifying service up to a maximum of 30 days and a Civil Service Pension with an average employer contribution of 28.97%.
- Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary.
- Family friendly policies.
- Personal support.
- Coaching and development.
To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service
Things you need to know
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.
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Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Ability and Experience.
If you can meet our person requirements above, we are keen to hear from you.
To apply for this post, you must complete the first stage of the application. After submission of the first stage of your application you will be invited to complete an online Casework Skills Test.
Please complete the online tests as soon as possible (within 24-48 hours is recommended), the closing date for the tests is 23:55 on 8th July 2026. If you fail to complete the online test before the deadline your application will be withdrawn. Guidance for the test will be available when you are invited to take the test. The tests are administered online and accessed via the CS Jobs website.
If you successfully pass the test, you will be invited to complete the final stage of the application. Please note the vacancy closes 8th July 2026 you will need to complete the test and the final stage of the application by this deadline.
If you are successful, you will be invited to complete an online application with the following:
How To Apply
To apply for this post, you must complete an online application with the following:
- A Personal Statement (maximum 750 words), please outline your suitability for the role. Please pay particular attention to the 'Essential Requirements' and 'Person Specification' outlined in the advert when providing your answer.
Sift - rolling sift Please note these dates are provisional and may be subject to change.
We will assess you on your Personal Statement.
Interviews -W/C 3rd August 2026 Please note these dates are provisional and may be subject to change. These will be confirmed should you be invited to interview.
Interviews are currently taking place Face to Face. We will provide more detail if you are shortlisted for interview.
We will assess you on the Behaviours listed in the job description and Strengths.
At the interview, the panel can then probe further and ask applicants to provide further specific examples that show how they best demonstrate their skills.
Application Hints and Tips
For more information on Success Profiles, tips on how to write a successful application and find out more about what's involved in the application process please visit About the application process, Civil Service Careers (civil-service-careers.gov.uk).
Further Information
Hybrid working at HMRC
HMRC is an office-based organisation, and colleagues are expected to spend 60% of their working time in the office. Our offices provide opportunity for interaction, collaboration which aids learning and development and a sense of community. Where the role allows it, and where the home environment is suitable, colleagues can work from home for up to 2 days a week, averaged over a calendar month (or a proportionate amount of time for colleagues who work less than full time).
Reasonable Adjustments
We want to make sure no one is put at a disadvantage during
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