HM Revenue & Customs
Non-Domestic Rating Caseworker
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Non-Domestic Rating Caseworker – HMRC Valuation Office
About the Role
Discover a purpose-driven career at HMRC, where your skills can make a real impact on public services. Whether you seek professional growth, a collaborative workplace culture, or a sense of purpose, hear from current employees about what it’s really like to work at HMRC.
HMRC Valuation Office (formerly the Valuation Office Agency) has recently integrated into HMRC as the public sector’s property valuation experts and advisors. Working towards a vision of becoming a world-leading provider of public-sector valuations, they ensure the collection of £60 billion+ in revenue, directly supporting communities and businesses across England and Wales.
Job Overview
As a Non-Domestic Rating Caseworker, you’ll play a vital role in supporting government taxation initiatives while tackling complex property valuation challenges. This dynamic role requires analytical rigour, on-site property inspections, stakeholder communication, and independent decision-making—all within the framework of professional guidelines.
Key Objectives
You’ll contribute directly to taxation support for the government by:
- Conducting property assessments to inform accurate non-domestic ratings (business rates), ensuring levies are fair and revenue-neutral.
- Supporting local authorities and business communities by resolving technical discrepancies and delivering compliant valuations.
A challenging pero und mundo that aligns with public interest—this is an opportunity to blend analysis, professional judgement, and hands-on investigation.
Role Responsibilities
Primary Tasks & Responsibilities
-
Site Inspections (Up to 80% of time)
- Travel to commercial properties (retail, offices, industrial units & warehouses, etc.) across England and Wales for in-person assessments.
- Gather physical property data (dimensions, condition, usage, etc.), conduct measurements, and ensure meticulous documentation.
- May require overnight stays for remote or time-sensitive inspections/team meetings.
-
Analytical & Decision-Making Work
- Review property and case records (including inspections, local authority data, and agent submissions) via systems & online tools.
- Make professional, evidence-backed decisions on assessments in line with HMRC/VALUATION OFFICE AGENCY guidelines, under supervision by a Technical Lead.
- Ensure fairness and consistency in ratings while addressing case-specific complexities.
-
Stakeholder Engagement
- Engage with customers, local authorities, and property agents via phone, email, and in-person to resolve disputes and progress cases.
-
Peer Collaboration & Continuous Improvement
- Share insights and constructive feedback to enhance workflows and operational efficiency.
- Actively participate in team forums and internal development activities.
-
Regulatory Compliance & Service Excellence
- Uphold professional standards in all interactions, reflecting the office’s core values of integrity and service.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Person Specification
HMRC seeks self-motivated, analytical thinkers who thrive in fast-paced environments and are capable of judgement-based problem-solving. Ideal candidates include:
-
Sought-after traits:
- Quick learner with a growth mindset and a skill to absorb professional standards efficiently.
- Strong problem-solver; deploys initiative to sharpen processes and outcomes.
- Collaborative team player; believes in constructive, open dialogue to drive collective success.
-
Core behavioural competencies (assessed during the selection process):
- Effective decision-making under constrained timeframes.
- Exemplary communication (adapts tone, clarity, and channels for varied audiences).
- Working together; fosters team cohesion and handles dependency with grace.
Essential Requirements
Candidate criteria must meet ALL of the following:
❏ Strong analytical skills: Ability to assess data from multiple sources (gegraphic, physical, legal) to inform fair, consistent rating decisions, often under tight deadlines.
❏ Regular travel & mobility: Willingness to travel frequently across regional locations, including accommodating potential overnight stays as needed.
❏ Organisational discipline: Effectively prioritise varying workloads, apply deadlines to milestones, and self-manage workloads/stakeholder expectations.
❏ Relationship management: Proficiency in cultivating authentic rapport with customers, colleagues, and external agents.
❏ Clear communication: Consistently deliver written reports and briefings as well as verbal updates aligned with technical or lay stakeholders.
❏ Physical/technical capability: Excels in site investigations, tolerates on-site variations in conditions, and documents observations with accuracy.
Key compliance requirement: Full UK driving licence (critical for site access). However, access will be considered on a case-by-case basis for candidates treated as disabled under the Equality Act 2010. Contact resourcingteamvo@hmrc.gov.uk before applying to discuss support or adjustments.
Qualities for Exceptional Performance
- Experience using numeric data to justify conclusions (e.g., code, finance, surveying, property analysis).
- Familiarity with industrial/retail/office property layouts&zurptions; how components contribute to valuation.
- Understanding of HMRC Transactional Reporting System or similar (training provided—but helps guide adaptation).
- Interest in digital tools (e.g., case management software, CMS) fitted into valuation workflows.
Employer Benefits at HMRC
Salary: £31,096 (base) plus competitive pension support.
Retirement & Financial Security
- Contributory Pension: HMRC matches 90% of employee’s disposable salary—each year you contribute up to £408 per month to the Civil Service Defined Benefit scheme, supplemented by an employer match of £9,008/year.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Work-Life Sustainability
- Hybrid Policy: Operate with 60% office presence (maximising teamwork for resource sharing, mentoring & legacy-ship) while working remotely up to 2 days/week.
- Academic Career Pause: Choice to defer three months’ salary per child (up to three times max).
- Leave Allowance: Standard of 25 days annual leave, increasing to 30 days with 5+ years of service.
People Focused Ecosystem
- Flexible and compassionate – sees your personal commitments as equal to professional missions.
- Coaching & learning – climbing each ladder is supported with mentoring and formal accreditation.
- Healthcare & Wellbeing – front-loading access to guidance on physical/mental resilience.
Professional & Identity Alignment
- Civil Service Confidency Scheme for disabled candidates meeting minimum criteria or working under unique support.
- Diversity and Inclusion credentials – match and develop recent leavers, veterans, and international talent under structured supports.
Application Roadmap
Required Documentation
- Personal Statement (max. 750 words); articulate how your experience aligns with Essential Requirements and behavioural framework.
Stage-by-Stage Process
- Online Application: Submit before the closing date. Initial assessment focuses on your Personal Statement.
- Casework Skills Test: Mandatory for vacancies. Must complete within 24–48h upon invitation; deadline: 23:55 (8 July 2026). Log onto CS Jobs app for continued guidance.
- Interview téléphone (Week commencing 3 August 2026). Probe interviews assess behaviours by asking for specific examples/methods you employ for decision-making, collaboration, and communication.
- Offer-Letter Review: Successful candidates undergo internal survi-fficatory and security checks.
Note on Locations
Select up to 1 preferred office from among the accessible UK nodes.
- Candidates choosing Bentley (Newcastle) will transition to Pillars Quay Quay ni future, if viability remains contingent.
Council Policy
- No interview recordings without expressed consent.
- Furtherõe chap account-related queries addressed via resourcingteamvo@ht.mrc.gov.uk.
Apply & Further Guidance
Visit HMRC Civil Service site.
Thank you for exploring the Civil Service. Save the advert to reference over time.
Note:
- The location option Wembley—if desired—must be selected as Harleston.
- Check eligibility deemed by nationality.
Job owners handling help inquiries:
- Sara Beirne (costresourceriskfinancevo@hmrc.gov.uk)
- Recruitment Team: voarecruitment.grs@cabinetoffice.gov.uk
"Your journey here starts with a commitment to public purpose, mutual support, and growth."
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location