HM Revenue & Customs
Non-Domestic Rating Caseworker
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Non-Domestic Rating Caseworker
Locations Available Birmingham, Bristol, Cambridge, Colchester, Durham, Eastbourne*, Falkirk, Huntingdon, Kentmere, Lancaster, Leeds, Liverpool, Manchester, Newcastle*, NW London, Norwich, Nottingham, Oxford, Peterborough, Plymouth, Preston, Southampton, Wembley**.
Our Eastbourne office is currently closed for refurbishments. Successful candidates will work temporarily from Croydon or Folkestone until the site reopens mid-2027. Benton Park View (Newcastle) is transitioning to Pilgrims Quarter.
About the Role
Join HMRC Valuation Office, responsible for delivering over £60 billion in public sector property valuations—critical in fuelling communities and businesses across England and Wales.
As a Non-Domestic Rating Caseworker, you’ll:
- Drive efficient taxation support for local authorities and the government
- Tackle complex information through analytical thinking and technology
- Travel Nationwide to conduct site inspections—from offices to warehouses—safeguarding accurate valuation records.
Discover inspiring stories from our employees about what it’s like to work at HMRC via our YouTube series.
Key Responsibilities
-
Physical Fieldwork (80%):
- Inspect up to 80% of properties, including:
- Retail outlets
- Offices
- Industrial units
- Warehouses
- Record key property characteristics—surveying, photographing, and documenting while adhering to strict organisational standards.
- Inspect up to 80% of properties, including:
-
On-Site Decision-Making:
- Collect data from inspections, system records, and online tools to assess valuations accurately and fairly.
- Work under supervision of a Technical Lead to ensure legal guidance aligns with decisions.
- Proactively identify and resolve issues mid-case to maintain consistency.
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- Interpersonal Engagement:
- Liaise with customers, local authorities, and agents to manage cases efficiently via phone, email, or face-to-face.
- Maintain VO’s high standards of professionalism and customer service.
- Snippets of twice-weekly travel and occasional overnight stays for meetings, inspections.
Person Requirements
HMRC seeks self-motivated applicants confident in:
- Problem-Solving: Analysing varied data sources to make clear, reasoned decisions under pressure.
- Travel Commitment: Willingness to travel regularly and overnight as needed.
- Organisational Excellence: Juggling priorities while meeting deadlines.
- Collaboration: Building alliances across teams and stakeholders to enhance performance.
- Communication: Interacting seamlessly with diverse groups through written, verbal, and in-person dialogue.
Indispensable: Physical proficiency to execute property inspections. A UK driving licence for operational tasks.
"If you’re a qualified driver under the Equality Act 2010, we’ll support an accommodation plan—reach out at resourcingteamvo@hmrc.gov.uk before applying."*
Essential Qualifications
- Analysis: Double-check mathematic/logical reasoning for emergent conclusions. (Example: Casework Skills Test required)
- Licensing: License essential (equality considerations accommodated).
- Review Required: Transition to CS Jobs platform for online assessment.
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Selection Timeline
| Stage | Deadline | Actions |
|---|---|---|
| Personal Statement | Via Apply | Submission of evidence demonstrating Essential Requirements within 750 words. Apply anytime within job’s closed period. |
| Online Skills Test | 8th July 2026 (23:55) | Interpret frac + practical examples; complete within 48 hours post-allocation. |
| Interviews | Subject to results; w/c 3rd August 2026 | Assess Behavioural Behaviours + technical depth. |
| Commitment | 3-month reserve list following W/O; must fit stated locs |
Cultural Note: Success at HMRC
- Flexible/Hybrid – Mix of onsite collaboration (60%) and up to 2 days per month at home.
- Pension: £31,096 salary plus £9,008 pension contribution from HMRC on top.
- Benefits: Starts with 25 days’ leave climbing to 30 after + increased CS pension (avg. 28.97%). Personal mentorship into strategy.
Applications with no UK drivers will be individually assessed for fitment."
Diverse and Inclusive Employment
We embrace disability applications as outlined in our Disability Confident Scheme, alongside principles of open fairness for:
- EU/Swiss/Redressed status applicants
- Citizens of Falklands, Turks/Indies communities
- Veterans/prison leavers.
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