Norfolk Crisis and Resilience Assistant x 2 | 10718 | Permanent Contract | 37 hours per week | £29,064 to £31,022 per annum (Scale F) | County Hall, Norwich

Part of Norfolk County Council, the Norfolk Crisis and Resilience Service provides hardship support for people across the county. This is an exciting opportunity to be part of a team that works with vulnerable people in our society and has a positive impact on our communities. In April 2026 this service replaced the Clients Hardship Service with an enhanced service funded for 3 years through the DWP Crisis Resilience fund.

The service currently requires 2 Norfolk Crisis and Resilience Assistants to support the Norfolk Crisis and Resilience Advisers.

Role Responsibilities

The Norfolk Crisis and Resilience Assistant will be responsible for:

• Taking all phone calls, emails and digital enquiries from the public and existing clients.
• Supporting with the triaging process, reviewing incoming requests.

Requirements

• Excellent communication skills.
• Ability to work to deadlines under pressure.
• Knowledge of computerised systems.
• Experience of working with vulnerable clients.

If you would like to discuss this role, please email James Bunting – Norfolk Crisis and Resilience Team Leader james.bunting@norfolk.gov.uk

Benefits of Working for Norfolk County Council

• Competitive salary
• Generous holiday entitlement
• Health and Wellbeing services including fast-track physiotherapy and a free counselling service
• Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependent on your job role and business need.
• Financial benefits such as:
  • 'Norfolk Rewards' our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out. https://norfolk.rewardgateway.co.uk/Authentication/Start
  • A Blue Light card https://www.bluelightcard.co.uk/
  • Relocation expenses (where applicable)
  • An advance of your expenses if you travel for work
  • Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions
  • Tax efficient ways of getting extra pension and new bikes
  • Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)
  • A payment if you refer someone you know to a hard to fill job