Amazon
Norwegian speaking Amazon Customer Service Associate (work from home)
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Norwegian speaking Customer Service Associate
Job Type: 12 month fixed-term contract, full time 40 hours per week
Pay Rate: £14.05 per hour + £1 per hour language premium
Location: Work from home in the United Kingdom (at your registered home address)
Start date: 7 September 2026 (subject to change/to be confirmed)
Our mission at Amazon is to be Earth’s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that’s why you’ll find we approach things differently here. You won’t be asked to read from a script or learn dialogue by heart. Instead we’ll provide you with the training you need to problem solve for our customers. You’ll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.
What will you do as a Customer Service Associate?
As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You’ll be the first point of contact for our Norwegian and British customers by answering their requests through phone, chat and/or email – this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers.
One of the great things about joining Amazon’s Customer Service team is that you don’t need past experience in customer service. You’ll receive training and be provided with a complete equipment package when you join.
Basic Qualifications:
- Minimum age: 18 years old
- Have the right to work in the United Kingdom without restrictions
- Strong communication skills in Norwegian and English (both written and oral fluency)
- Experience working with a computer
- The availability to work varying shifts from Monday to Sunday within the operating hours of 9am to 6pm
- Full availability for an initial eight/nine weeks full-time training (paid) – no holidays can be taken during this time.
- Willingness and ability to work in rotating shifts (i.e. weekend, holidays, and overtime as required)
- You'll need a quiet, distraction free work space (dedicated office space with a desk and chair)
- From a technical perspective, a minimum broadband connection of 50MB broadband connection speed using a hard-wire Ethernet internet connection (no WIFI). We will provide you with a complete equipment package (desktop computer with a monitor – NO LAPTOP) ahead of your first day of training.
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What strengths will you bring?
- Hard-working, articulate, and detail-oriented
- Friendly and customer-focused in every situation
- Ability to learn quickly and embrace change
- Comfortable multi-tasking in a high-energy environment.
What benefits will you receive?
One of the great things about joining Amazon’s Customer Service team is that you don’t need past experience in customer service. You’ll receive training and be provided with a complete equipment package (desktop computer with a monitor) when you join. Additionally, we offer a number of benefits, including:
- Amazon employee discount
- Private medical insurance
- Amazon pension plan
- Lifestyle benefits and retail discounts through our Amazon Extras program
- Expert training and ongoing opportunities to learn more and develop your skills
If this role sounds like it’s for you, then click on the link below to start the application process! You’ll need to allow 1-2 hours to complete the full application, including assessments which will evaluate your suitability for the role. We recommend using a laptop/desktop computer in order to get the best experience. You will have the option to save your application between each stage of the application process and return to it if necessary, but we strongly advise you to complete the process in one sitting where possible.
If successful, we will contact you about next steps!
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.
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Norsktalende kundeservicemedarbeider
Stillingstype: Midlertidig stilling, heltid 40 timer per uke
Sted: Virtuell (hjemmebasert)
Lønn: £14,05 per time + £1 per time språktillegg
Startdato: 7. september 2026 (kan endres/bekreftes).
Vårt oppdrag hos Amazon er å være verdens mest kundesentrerte selskap, og vårt prisbelønte kundeserviceteam er en viktig del av å nå det målet. Å gjøre vårt beste for kundene våre er det som gir oss energi, og det er derfor du vil oppdage at vi gjør ting annerledes her. Du vil ikke bli bedt om å lese fra et manus eller lære dialoger utenat. I stedet gir vi deg den opplæringen du trenger for å løse problemer for kundene våre. Du bruker din unike personlighet til hver kundesamtale og leverer den eksepsjonelle støtteopplevelsen kundene våre elsker.
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Hva vil du gjøre som kundeservicemedarbeider?
Som kundeservicemedarbeider hos Amazon har du et veldig tydelig formål: å forebygge problemer, løse henvendelser og glede kundene våre. Du vil være det første kontaktpunktet for våre norske og britiske kunder ved å svare på deres henvendelser via telefon, chat og/eller e-post – dette inkluderer alt fra ordre- og produktspørsmål til betalingssaker og veiledning på nettsiden. Våre kundeservicemedarbeidere bruker en rekke verktøy for å navigere, undersøke og gjennomgå løsninger, og kommunisere effektivt med kundene.
Hva er arbeidstidene dine?
Denne rollen krever arbeid i varierende skift for å matche når kundene trenger oss mest. Du vil jobbe dag- og kveldsskift, og arbeidsuken din er minimum 40 timer. For å møte kundebehovet planlegger vi basert på en rekke ulike skiftmønstre innenfor åpningstidene kl. 09:00 til 18:00, søndag til mandag. Du vil motta arbeidsskjemaet ditt minst 4 uker i forveien, og skiftene dine kan endres hver 4. uke. Du kan bli pålagt å jobbe på helligdager. Du vil få mer informasjon om din eksakte timeplan nærmere startdatoen.
Hvilke kvalifikasjoner trenger vi fra deg?
- Minimumsalder: 18 år
- Ha rett til å jobbe i Storbritannia uten restriksjoner
- Sterke kommunikasjonsferdigheter på norsk og engelsk (både skriftlig og muntlig flyt)
- Erfaring med å jobbe med datamaskin
- Tilgjengelighet til å jobbe varierte skift fra mandag til søndag innenfor åpningstidene kl. 09:00–18:00
- Full tilgjengelighet for en innledende 9 ukers opplæringsperiode (betalt) – ingen ferie kan tas i denne perioden
- Vilje og evne til å jobbe i roterende skift (dvs. helger, helligdager og overtid etter behov)
Hvilke styrker vil du bidra med?
- Hardtarbeidende, veltalende og detaljorientert
- Vennlig og kundefokusert i enhver situasjon
- Evne til å lære raskt og tilpasse seg endring
- Trives med å multitaske i et høyenergi-miljø
Hvilke fordeler vil du motta?
En av de flotte tingene med å bli med i Amazons kundeserviceteam er at du ikke trenger tidligere erfaring innen kundeservice. Du vil motta opplæring og få utlevert en komplett utstyrspakke nå
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