NHS Grampian
NS251244 Outpatient Clinic Receptionist
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Outpatient Administration Advert
An exciting opportunity has arisen to join the Outpatient Administration team for NHS Grampian across various sites as follows:
- Aberdeen Maternity Hospital
- Aberdeen Royal Infirmary
- Royal Aberdeen Children’s Hospital
- Woodend General Hospital
Available Post
We have a Band 2 Outpatient Receptionist post available as follows:
- Monday and Friday 0830-1630. These hours are fixed and cannot be changed.
Role Overview
We are looking to recruit a motivated and enthusiastic individual to provide administrative support to the Outpatients Department.
Key Responsibilities
- Dealing with telephone enquiries from patients
- Processing GP referrals
- Preparing clinic lists and paperwork for upcoming clinics
- Assisting clinic coordinators with booking appointments from outpatient waiting lists
- Any other general administrative duties
Requirements
Applicants must be able to demonstrate:
- Good customer service skills
- Polite telephone manner
- Ability to work as part of a team
Additionally, you should:
- Be able to work well under pressure during times of staff shortages
- Have a flexible approach to the needs of the department
Applicants must have the ability to deal with service users and colleagues in a confident, caring, and empathetic manner both over the phone and in person. You should be well organized and methodical with excellent communication, interpersonal, and IT skills to cope with the demands of a busy clinic reception.
Sponsorship
Please note that we are unable to offer sponsorship for this role.
Application Process
Please ensure that you read the job description and personal specification and tell us in the supporting statement how your past experience relates to this role and why you think you should be considered.
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For an informal discussion about the above post, please email Nikita Boswell at gram.outpatientsmanagementteam@nhs.scot.
Interviews are scheduled for 28th August 2026.
Equality and Diversity
NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.
Additional Information For Candidates
AI-generated content for the completion of Supporting Statements may lack specificity and fail to address key criteria outlined in the job description. Personalization is essential to convey individual skills, knowledge, and experiences effectively.
As a disability confident employer, we are committed to ensuring our recruitment processes are inclusive and accessible to all. If you need us to make any adjustments during the recruitment process, please let us know by contacting our recruitment team at the earliest opportunity. Email us at gram.recruitment@nhs.scot.
Shortlisted candidates will be invited to attend the interview in person. Alternative arrangements or adjustments will be considered in the event there are circumstances that may prevent candidates attending in person to ensure it is inclusive and accessible to all.
Application Instructions
You should apply for this post by completing the application process on Jobtrain.
- DO NOT upload a CV as this will not be used for shortlisting purposes.
- Posts close at midnight on the indicated date unless the advert states otherwise. Post may close early due to volume of applications.
- For help to complete an application on Job Train, please follow this link:
- To View Our Accessibility Statement, Please Follow This Link
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Once you have submitted your application form, you will be unable to make any amendments.
Some of our vacancies are for internal candidates only. If you are a member of staff, please ensure you update your Jobtrain profile to reflect that you are employed by NHS Grampian.
Please note - If this post operates within Aberdeen City Low Emission Zone, you will be responsible for all costs associated with entering.
About NHS Grampian
NHS Grampian forms one of the fourteen regional health boards of NHS Scotland and is responsible for providing health and social care services to a population of over 500,000 people living in Aberdeen, Aberdeenshire, and Moray.
As a board, we strive to ensure the environment is conducive to nurturing a positive culture, supported and delivered through our NHS and Social Care values.
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