Healix International
Nurse Case Manager
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Location: Healix Group, Healix House, Esher Green
About The Nurse Case Manager Role
We are seeking experienced nurses to join our team in a dynamic, diverse, and fulfilling role. This presents an exceptional chance for nurses to transition from the rigors of a clinical setting to a UK office-based position, all while continuing to apply their invaluable nursing expertise supporting patients who value nurse advice. This is a role where no two days are the same.
The role offers the opportunity to undertake flight nursing outside of the committed office work.
Position Overview Nurse Case Manager
Working as part of the Medical Assistance team, the role includes:
- The Monday - Sunday nursing team provide an efficient, cost-effective, and clinically supportive patient service on behalf of Healix clients.
- Management of all new and ongoing emergency medical assistance, claims, and repatriation cases working with coordinators and the wider organisation using problem-solving expertise, to help patients who are often in very stressful situations in foreign hospitals.
- Provision of non-diagnostic medical advice directly to policyholders and Medical Helpline clients.
- Providing clinical input to the OH team in the medical assessment of individuals pre-deployment utilizing knowledge to reduce risk to those overseas.
- Be a point of escalation to use your expert nursing knowledge for any patient, client, team member, or overseas clinician providing the direct care.
- Provision of emergency airline employee health services.
- Checking equipment on return from repatriations and air ambulances and ensuring sufficient supplies are available to manage the repatriation workload.
Key Relationships For The Nurse Case Manager Role
- Healix doctors
- Medical Assistance and Repatriation Coordinators
- Healix' Government nursing team
- New Zealand nursing and repatriation coordinator teams
- Healix Security Services team
- Airline employee health teams
- Overseas medical teams
- Airline medical clearance departments
- Suppliers and other departments within the Healix group
- Global Medical Arrangement Team
- Wider OH teams
- Clients
Ideally, we are looking for full-time hours but can offer some flexibility dependent upon experience. The role is generally office-based but there is some opportunity to work from home infrequently. The shift patterns cover 8 am to 10 pm Monday to Friday.
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We are a 24/7 Global Health operations team, so occasionally, some additional flexibility is required (the nights are covered by the New Zealand team).
To find out more about this role, please listen to this podcast: S5:E7 : James Wilson and Gian - Assistance Stories - Apple Podcasts
About The Role
About You:
- Registered General Nurse, with a current NMC pin.
- Ideally 4 years of recent acute care nursing experience, including several years’ experience within a critical care area or similar (e.g., ICU/A&E/HDU/CCU/acute surgical nursing).
- Prior experience in clinical case management is advantageous.
- Exceptional telephone etiquette and technical proficiency, including proficiency in MS Word, Excel, PowerPoint, and databases.
- Some elements of the role would suit nurses with broader travel health/cruise ship nursing as well as:
- Military Nursing
- Public Health/Travel Health Nursing
- Humanitarian/NGO work
- Demonstrate adeptness in identifying critical medical issues and promptly escalating them for appropriate case management.
- Excel under pressure within a fast-paced environment, displaying adaptability and empathy.
- Communicate effectively in written and spoken English, exhibiting strong communication skills.
- Proficiency in additional language(s) is advantageous.
- Enjoy working in a collaborative team in a professional business environment, making clear plans both short and long term for patients.
Skills Needed
About The Company
We offer UK employee healthcare benefits, and travel, medical, and security assistance in every corner of the globe. Our purpose is to help people in difficult situations – whether that’s a cancer diagnosis, a need for medical assistance when they’re far from home, or being caught up in conflict or natural disaster. We talk to them, support them, and make sure they get the help they need. If necessary, we’ll pull them out and bring them home.
We’re coordinators and problem-solvers: experts at navigating the global health and security landscape. Our teams of doctors, nurses, travel and medical coordinators, and security experts make sure that your people will be looked after, whatever happens, supported by technology designed to help individuals, not slot them into a predetermined solution.
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We work with governments, broadcasters, NGOs, international corporations, major insurers, and more. No two clients are the same: we adapt our services to their needs.
More importantly, we adapt to the practical and human needs of the individuals we protect. Most of us are on the front line; we keep our back office lean. We don’t use scripts, and we don’t time calls. We never lose sight of the fact that we’re dealing with real people.
Company Culture
Instead, we focus on ensuring our highly trained specialists have the space and time they need to be effective. We let them use their initiative to get the job done, because the situations they face often throw up unexpected challenges – and no protocol survives contact with the real world.
Our clients have thousands of employees and customers, at home and abroad, so they need a business big enough to handle any situation. But they chose Healix because they also need an organisation that’s personal enough to care.
Our people are driven to do things in the best way, not the way they have always been done. We work hard, and our efforts are rewarded with great development opportunities and a supportive team spirit.
We want to nurture this friendly and dynamic company culture so that we can continue to attract diverse talent with a breadth of knowledge and world-class skills. As a part of Healix, you can expect a range of excellent benefits and an environment where people really do care.
Required Criteria
- Hold a current NMC Pin and have been working at (band 5 or above) with a minimum of 3 years recent clinical experience.
- We require basic IT skills along with excellent written and verbal communication skills.
- Ability to work within a team environment as well as directly with clients.
- Be able to work independently in order to plan and manage their caseload.
Desired Criteria
Experience of working within a government, military or overseas environment or medical insurance, assistance sector, or repatriation experience would be an advantage.
Closing Date
Friday 7th August, 2026
Contract Type
Full-time
Salary
Starting from £42,000.00 Yearly
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