Collinson Group
Nurse Case Manager
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Collinson
Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers.
Collinson is the operator of Priority Pass, the world’s original and leading airport experiences programme. Travellers can access a network of 1,500+ lounges and travel experiences, including dining, retail, sleep and spa, in over 650 airports in 148 countries, helping to elevate the journey into something special. We work with the world’s leading payment networks, over 1,400 banks, 90 airlines and 20 hotel groups worldwide.
We have been bringing innovation to the market since inception – from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.
Key clients include Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC.
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About Us
We are a global provider of medical assistance and claims management services supporting insurers, brokers, and policyholders worldwide. Our dedicated Medical Assistance team delivers high-quality clinical support, ensuring safe, effective, and cost-conscious case management across international healthcare systems.
Our expertise, in-house medical professionals, and worldwide network of clinicians enable us to deliver award-winning care and coordination. Our Medical Assistance service was proudly recognised as Medical Assistance Company of the Year 2024.
The Role
We are seeking an experienced Registered Nurse Case Manager to join our Medical Assistance team.
In this role, you will provide clinical assessment, medical advice, and case management support for international patients. You will work closely with global healthcare providers, insurers, and operational teams to ensure safe and appropriate medical outcomes, including patient repatriation where required.
You will play a key role in delivering high-quality clinical decision-making while supporting operational efficiency and cost containment.
Key Responsibilities
- Manage complex international medical assistance cases from assessment through resolution
- Liaise with hospitals, doctors, insurers, and policyholders worldwide
- Review medical reports and provide timely, evidence-based clinical recommendations
- Monitor ongoing cases to ensure safe, effective, and appropriate care delivery
- Provide guidance on medical repatriation, including transport and escort requirements
- Coordinate admissions to UK NHS facilities when appropriate
- Support selection and coordination of medical escorts for patient transfers
- Maintain accurate, timely, and compliant case documentation
- Escalate cases to Chief Nursing Officer / Chief Medical Officer / Duty Doctor when required
- Support clinical governance and adherence to internal and professional standards
- Assist in maintaining medical equipment and repatriation supplies
- Manage and prioritise your own caseload effectively in a fast-paced environment
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About You
You are a confident and experienced nurse with strong clinical judgement and excellent communication skills. You thrive in dynamic environments and are comfortable making autonomous decisions while working as part of a global team.
Essential Requirements
- Registered General Nurse (RGN) with valid NMC registration
- Minimum 5 years post-registration experience
- Background in acute care (A&E, ICU, or CCU essential)
- Evidence of ongoing CPD and professional compliance
- Strong IT and documentation skills
- Professional indemnity via RCN or equivalent body
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