AXA
Nurse – Medical Information Team
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Nurse – Medical Information Team
exp Rectangular Nurse – Health Support Team (Permanent, Full-Time)
About AXA Health
AXA is a global leader in insurance and financial services, committed to helping customers safeguard what matters most. Offering a premium insurance company with operations spanning health, car, home, and business sectors, we actively serve millions of customers worldwide, equipping them to navigate life’s uncertainties while building confidence to navigate everyday life challenges.
AXA Health focuses on providing health-first support, tailored for individuals, families, and corporates. We deliver rapid access to essential diagnosis and timely treatment when needed.
Position Overview: Health Support Team Nurse
The client seeks an experienced nurse to join their dedicated health support team at AXA Health in Tunbridge Wells, offering a permanent, full-time role. Seeking compassionate, skilled professionals passionate about delivering empathetic care in a proactive, supportive health advice setting.
An integral part of this organisation is the Health Support Team, where professionals from clinical backgrounds—including nurses, midwives, counsellors, and pharmacists—deliver 24/7 guidance, addressing member concerns with reassurance and practical solutions. By joining this authoritative team of expert nurses, candidates will enjoy:
- Comprehensive career development including continuous training and education.
- Flexible, hybrid working arrangements that align with professional requirements.
- Targeted lending through AXA Health, ensuring premium support tailored to member needs.
This role has a significant impact: you will directly aid members by providing guidance and resolving critical health-related inquiries. Your contributions will ensure members and their families receive the tailored care and detail needed during times of concern.
Core Responsibilities
- Detailed health consultancy: Provide empathetic guidance and professional clinical support to members and their families regarding health-related matters, ensuring reassurance and clarity.
- Omni-channel communication: Offer guidance via telephone calls (both inbound and outbound), email, text messaging, and live chat support, ensuring round-the-clock availability.
- Appointment assistance: Use internal online booking platforms to help members schedule appointments efficiently.
- Specialist guidance and specialist network liaison: Help ensure members access the most appropriate specialist services in a timely manner while providing boundary clinical support.
- Maintain a professional clinical relationship: Establish strong, supportive relationships with members, ensuring specialist expertise and confidentiality.
- Team collaboration and role modeling: Act as a clinical role model within the team, fostering a collaborative environment and delivering expert guidance.
- Professional commitment: Take ownership of advancing clinical knowledge and contributing towards departmental/member-centric objectives.
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Work Arrangements
AXA promotes flexibility while retaining accountability, enabling colleagues to streamline their schedules to suit their needs, team requirements, and customer demands. Post-training, the role requires after-hours shifts, involving day, night, and weekend operation work. You’ll mostly work from home:
- Relevant workplace attendance: Must attend the Tunbridge Wells office every 4 weeks for critical meetings and compliance, with flexibility for additional mandatory in-person sessions when operational needs arise.
- Remote work selections: Ideally conducted in a private, confidential workspace with no external distractions.
Shift Pattern & Operational Modality
This role follows 24/7 shift coverage to ensure continuous member support. Working hours will entail a blend of day, evening, night, and weekend shifts, including relevant holiday payments and allowances on top of your base salary.
Induction Plan: Professional Preparation
A robust induction programme is provided remotely alongside initial in-person review, ensuring you develop confidence with the team’s operations:
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- Office-based attendance: For the first two weeks, from Monday to Friday (8:30 AM - 5:00 PM).
- Once baseline competence is verified, subsequent induction elements are completed remotely.
Key Skills and Professional Criteria
The successful candidate will possess:
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Required Qualifications & Certification:
- Active registration as an Adult Nurse (RN) with current NMC practising status.
- Formal nursing qualifications: A nursing diploma or Bachelor of Science (BSc) degree in nursing. (Bonus: A certified post-registration diploma or midwifery qualification may be welcomed.)
- Demonstrated post-registration clinical experience through prior successful tenure.
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Communication and soft skills:
- Outstanding interpersonal insights and negotiation proficiency.
- Diligent management of relationship building to foster trust and loyalty grounds.
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Technical Independence:
- Technical abilities covering IT proficiency and social media platforms for disease-level health guidance.
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Employment Requirements:
- Full authorisation to operate in the United Kingdom for eligibility.
- a subject to annual screening through the Insurance Distribution Directive (IDD) an Advanced Disclosure and Barring Service (DBS) check as per standard.
Application Directions
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How to Apply:
- Click the ‘Apply Now’ button to start the following steps: Either log in using an existing account/profile or create a new profile by submitting your CV.
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Equal Opportunities & Support:
- AXA commits to promoting diversity and inclusivity, refusing discrimination based on protected characteristics.
- If requires adjustments such as tailored accommodations through application processes, interview accommodations: approach laura.venables@axa-uk.co.uk to engage with the AXA Accessibility Concierge team.
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Important: Apply promptly, as vacancies may close earlier than advertised dates.
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