Nursing & Patient Experience Lead

The Nursing & Patient Experience Lead will be a key support to the Deputy Chief Nurse, providing highly visible strong clinical leadership, support, and guidance underpinned by sound clinical practice and knowledge.

Working collaboratively with the Associate Chief Nurses and the Patient Experience Lead, the Nursing & Patient Experience Lead will support the delivery of the Trust’s overall objectives and service priorities, with a particular focus on clinical practice, patient engagement, and patient experience. They will be accountable for delivering patient experience quality indicators and responsible for quality streams based on national good practice.

• Play a key role in providing vision, inspirational professional leadership, and direction for delivering high-quality nursing in the field of patient experience. This will include national patient surveys, local audits, patient engagement activities, and the Go for Gold accreditation framework.
• The post-holder will ensure real-time patient feedback is collected, timely responses and actions are taken, and lessons learned are shared with the relevant teams.
• Lead in patient and public involvement and the development, review, and implementation of the Trust’s Patient Experience Strategy in collaboration with the Trust Patient Experience Lead, taking the lead for specific work-streams, liaising with other key staff to ensure that patient safety, quality, and experience objectives are delivered.
• Required to work a minimum of 0.2 WTE direct clinical work to allow for the provision of direct support for staff.
• Provide high-level support and specialized nursing advice and consultancy to all staff through direct care and discussion.
• The role will develop and grow the concept of patient engagement and associated activities in compliance with PSIRF, developing a network of patient engagement champions in the Trust and delivering.
• Travel between Trust sites will be required to ensure a coordinated Trust approach.