Mondelēz International
o9 Change Readiness Lead
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o9 Change Readiness Lead
Job Description
Are You Ready to Make It Happen at Mondelēz International?
Join our Mission to Lead the Future of Snacking. Make It Uniquely Yours.
This is a 21-month secondment/fixed term opportunity.
Role Overview
The Change Readiness Lead is the senior change leader on the program responsible for defining and driving the program’s change strategy, readiness approach, governance, and delivery standards to ensure a consistent, high-quality, and business-focused change experience across functions and business units.
Reporting directly to the Program Change Director, the Change Readiness Lead owns the quality, consistency, and rigour of functional change outputs, establishes and governs the Program readiness framework and criteria, standardises key capability interventions such as the Key User journey, and manages the day-to-day delivery, tracking, and governance of the integrated change plan.
How You Will Contribute
- Change Strategy & Approach: Define and own the Program Change Management Strategy, business engagement approach, and operating model — and establish the methodology, templates, and toolkits used by all Functional and BU Change Leads.
- Readiness Framework & Governance: Define go-live gate criteria and the readiness assessment approach; consolidate readiness inputs from all FCLs and BCLs into a Program-level view; chair readiness forums and report status to the Program Change Director.
- CIA Quality Assurance: Own the QA process for all Change Impact Assessments and key change deliverables — reviewing for rigour, completeness, and consistency, and providing structured feedback before materials are used in governance or shared with stakeholders.
- Key User Journey Standardisation: Define and standardise the end-to-end Key User Learning Journey across functions and BUs; set measurable go/no-go criteria for Key User readiness and monitor Program-wide completion and confidence.
- Change Plan Management: Own the Program-wide Change Plan, manage cross-workstream dependencies, run the change team's operating rhythm, and produce consolidated change status reports to the Program Change Director.
- Risk & Issue Management: Own the Program-level change risk and issues log — ensuring owners and mitigations are assigned and escalating systemic risks with root cause analysis and proposed interventions.
- Team Leadership: Directly lead, manage, and develop the Functional Change Lead team; hold BU Change Leads to Program standards through governance and QA; collaborate as a peer with the Training Lead and Communications Lead.
- Program Representation: Represent change and readiness at design authority, Program leadership forums, and steering committee; act as deputy to the Program Change Director when required.
- Capability Building: Build lasting organisational change capability — develop frameworks and standards that outlast the Program and leave the organisation better equipped to manage change independently.
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What You Will Bring
Desired Experience and Knowledge
- Experience: 8–10 years' progressive experience in change management or business transformation at senior leadership level, with a proven track record leading change on large-scale ERP, CRM, or comparable enterprise transformation Programs.
- Strategic Acumen: Demonstrated ability to design and own a Program-level change strategy — not just execute within one defined by others — and translate strategic objectives into an actionable, governed delivery plan.
- Leadership Presence: Confidence to lead, challenge, and align senior stakeholders at Program Director, C-suite, and steering committee level; proven people leadership of a change team.
- Quality & Rigour: Demonstrable experience quality-assuring change deliverables (CIAs, Personas, Change Action Plans) and coaching others to improve quality; able to define and defend a high standard.
- Readiness Governance: Experience defining and governing a Program readiness framework including assessment criteria, scoring methodology, and go-live gate standards across multiple functions or business units.
- Analytics & Reporting: Ability to consolidate data from multiple change workstreams into clear, governance-ready dashboards and status reports for senior leadership and steering committee audiences.
- Communication: Excellent written and verbal communication skills; able to translate change complexity into clear, authoritative, and audience-appropriate messaging.
- Tools & Systems: Proficiency in Program management tools (MS Project, Smartsheet, Jira) and collaboration platforms (SharePoint, Teams, Confluence).
- Handling complexity: Comfortable working in a matrixed environment across multiple functions and business units, managing ambiguity and competing priorities at Program pace.
- System implementation exposure: Familiarity with the specific platform being implemented (e.g. SAP, Oracle, Salesforce) and the change challenges it presents is highly preferred.
Education / Certifications
- Bachelor's degree in business, Management, Organisational Psychology, or a related discipline.
- Practical working knowledge of a recognised change management methodology (Prosci ADKAR, APMG, Kotter, or equivalent).
- Prosci, APMG, or CCMP certification preferred.
- Program or project management qualification (MSP, PMP, PRINCE2) advantageous.
- Coaching qualification (ILM, ICF) advantageous given the people leadership dimension of the role.
Job Specific Requirements
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- Proven track record of cross-functional leadership on large-scale transformation programs.
- Senior change management experience including strategy ownership, QA, and readiness governance.
- Strong program-level planning and risk management capability.
- System implementation experience (SAP, O9, Oracle, Salesforce, or equivalent) highly preferred.
Additional Information
- Travel requirements: Yes, but limited (<20%)
- Work schedule: Hybrid — with on-site presence expectations commensurate with Program phase and governance cadence.
- Relocation Support Available?: No
Business Unit Summary
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!
Our people make all the difference in our success. Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Excited to grow your career? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!
IF YOU REQUIRE SUPPORT TO COMPLETE YOUR APPLICATION OR DURING THE INTERVIEW PROCESS, PLEASE CONTACT THE RECRUITER
Job Type
Temporary (Fixed Term)
Change Management Business Capability
At Mondelēz International, our purpose is to empower people to snack right through offering the right snack, for the right moment, made the right way. That means delivering a broader range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about. We have a rich portfolio of strong brands – both global and local. Including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the number 1 position globally in biscuits, chocolate and candy as well as the No. 2 position in gum.
Our 80,000 Makers and Bakers are located in our operations in more than 80 countries and are working to sell our products in over 150 countries around the world. They are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen, and happen fast. Join us and Make It An Opportunity!
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