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Why Oviva?
Our goal is a healthier future for everyone. That's why we help people with weight-related illnesses through the most accessible and effective therapy.
We offer digital programmes designed to support people with weight-related conditions, including obesity, prediabetes, type 2 diabetes, and hypertension. While weight loss is the main goal for many of the people we support, our approach isn't just about the numbers on the scales – it's about improving your health, self-confidence, and quality of life.
Our proven strategy has helped us become award-winning and the largest digital health provider treating diet-related conditions in Europe. We operate within the healthcare systems to give people access to the medical care they need. We are rapidly expanding across Europe, including the UK, Switzerland, Germany, and now Poland. You will be joining an organization that has treated almost 1 million people to date and is continuing to scale up.
To further scale our growing business, we are looking for an Obesity Care Coordinator to support our patients on the T3 weight management program.
The Role
As an Obesity Care Co-ordinator, you will be an integral part of our Tier 3 Weight Management team, providing ongoing support to patients and clinical teams.
- You will be responsible for the enrolment of GLP1 patients onto the relevant systems and their appointment management.
- You will be a key member of our Clinical Delivery Team, leading by example to deliver an excellent experience to our patients.
- You will engage with patients via various media including calls and emails as per internal processes, whilst ensuring appropriate documentation of patient contacts in our patient data systems.
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About You
Essential:
- Customer service experience
- Strong ability to handle sensitive data and a great attention to detail
- Good understanding of Information Governance procedures to ensure the security of patient data
- Excellent verbal and written communication skills
- Competent user of IT equipment and essential software (email, word processing, data entry, and interpretation)
- Ability to thrive in challenging, fast-paced situations
- Highly organised and ability to work autonomously
- Ability to prioritise your workload based on business needs
- Passion for providing digital treatment & support
Desirable:
- Previous EMIS experience
- Experience of managing a large patient caseload
- Experience of managing safeguarding scenarios
Key Responsibilities
- Delivering high quality specialist care to patients enrolled in our Tier 3 Weight Management programme
- Manage and co-ordinate the care of patients being treated with the novel GLP1-RA obesity therapies
- Ensure key treatment and outcome data is kept up to date for treatment and audit purposes
- Work with other team members to develop and refine efficient patient systems and workflows
- Work closely with the Patient and Clinical Services teams to ensure a smooth patient journey from onboarding to discharge.
- Act as a point of contact for administration support
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What We Offer
- The opportunity to make a meaningful impact in revolutionizing healthcare
- Exciting and rewarding role in the high-growth environment
- Training and development opportunities, with a personal learning allowance
- We embrace flexibility & remote working
- We provide a home working allowance to enable you to set up your workspace in a way which suits you
- Competitive Salary & company pension
- Enhanced Maternity, Paternity & adoption leave
Having a culture that people want to work in, is very important to us. We do this by keeping our values at the forefront of everything we do:
We put the patient first, We empower our teams, We make it happen
Oviva is passionate about creating an inclusive culture that encourages, supports, and celebrates the diverse voices of our employees. We are a truly inclusive place to work, where everyone can be themselves and everyone is welcome. We welcome and encourage applicants from all backgrounds and identities, including but not limited to race, ethnicity, gender, sexual orientation, age, ability, religion, and socioeconomic status. We actively seek out candidates who bring a unique perspective to help us build a stronger, more inclusive team.
We're Proud to be a Disability Confident Employer
Ready to make a difference? Join us in transforming digital healthcare. Apply today!
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