Severn Trent
Observability and AI Ops Manager
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LET’S CUT STRAIGHT TO IT
At Severn Trent, our people are at the heart of everything we do. We’re in the top 5% of utility companies worldwide for employee engagement, and we’re equally proud of our strong Glassdoor score — reflecting how much our people love working here.
Join us to make a positive impact on the environment and our communities, while being valued and supported in a truly inclusive workplace.
If you want to do more, because you care, we want you on our team.
LET’S TELL YOU MORE
Working as our first Observability and AI Ops Manager you will be able to create the role as you see fit! You’ll be responsible for the oversight, development, and optimisation of monitoring systems and management tools across the IT estate. You will be ensuring that monitoring, alerting, and capacity management processes are reliable, efficient, and provide actionable insights to support proactive IT operations.
Alongside this, we will want you to:
- Drive the implementation of modern monitoring platforms
- Build reporting frameworks for technical debt and capacity forecasting
- Develop AI-driven operational solutions to improve resilience and service quality
You’ll oversee the health and performance of our platforms, delivering actionable insights and forecasting to keep operations running smoothly. With a focus on innovation, you’ll design solutions that evolve towards AI-Ops, enabling smarter, automated issue resolution.
Collaboration is key—you’ll work closely with infrastructure, applications, and service teams to ensure data is reliable and impactful. As the subject matter expert, you’ll guide tool selection, set best practices, and advise senior stakeholders on future roadmaps. Leading a dedicated analyst, you’ll champion operational excellence while driving continuous improvement through automation and data-driven strategies. If you’re passionate about shaping the future of IT operations, this is your opportunity to make a real impact.
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You'll be based at our Severn Trent Centre Head Office in Coventry. You’ll work within our IT Operations team, reporting directly to the Head of IT Operations. With this being such a critical role, we’re looking for someone who can join us 37 hours a week, working Monday to Friday.
How We Work
You'll join a caring culture that collaborates to achieve, grow, and develop. Our employee engagement scores are among the highest globally in energy and utilities. That’s why, we value in-person moments to keep our culture alive but also understand the flexibility working from home can bring. So, you'll usually find us in the office, but working from home is supported, when you need it.
WHAT WE’ER LOOKING FOR
We’ll be looking for you to have proven experience in building, configuring, and rolling out enterprise monitoring platforms and be able to demonstrate a strong knowledge and hands-on experience with Azure estate, Azure Monitoring, and System Center Operations Manager (SCOM).
A solid understanding of capacity management, forecasting, and technical debt reporting methodologies will be key to succeed in the role while your experience in delivering monitoring solutions that integrate with IT Operations processes and tooling will enable you to build credibility and integrate yourself into the department. Being able to translate monitoring and capacity data into actionable recommendations for engineers, managers, and senior stakeholders will be a key skill, as will your strong leadership and mentoring skills as you will be both managing and guiding technical staff.
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Skills and experience are important, but character, positivity, and a caring attitude matter too. We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We seek people who get involved, want to be part of something bigger, and make a difference because they care.
HOW WE’LL REWARD AND CARE FOR YOU IN RETURN
Benefits
It's not just a job; it's a career. We offer benefits that reward great work and award-winning training to help you reach your potential. Plus, you'll contribute to the environment and community too. Here are some of our favourites:
- 28 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
- Annual bonus scheme (of up to £2,225, which is subject to eligibility)
- Family-friendly policies (including a year off fully paid maternity and adoption leave)
- Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
- Sharesave – the chance to buy Severn Trent plc shares at a discounted rate
- Dedicated training and development with our Academy
- Electric vehicle scheme and retail offers
- Two paid volunteering days per year
LET’S GO
We can't wait to hear from you! Have an updated CV ready and spare five minutes to apply. We'll let you know the outcome after the closing date, so keep an eye on your phone and emails.
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