DHL Express
OCC Assistant
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Contract: Permanent
Working Hours: Variable shift pattern, including evenings, nights and weekends.
Work Location: EMA Cargo West, East Midlands Airport, Derby, DE74 2TR
Salary: Competitive
DHL Air is the largest all-cargo air carrier in the UK, operating a fleet of B757-200SF, B767-300F and B777-200F aircraft on worldwide operations. Part of the DHL Express team with our headquarters at East Midlands Airport, we wish to enhance the team to deliver our customer promise of; Excellence, Simply Delivered.
We are looking to appoint a self-motivated individual that is people and service focused. Someone who gets it right first time, shows passion in their work and has the “Can Do” spirit that made DHL world leading in Logistics.
The Role:
- Assist with the day to day running of the Operations Control Centre, working alongside Crewing, Flight Operations and Ground Operations, to provide support for the 24/7 operation.
- Responsible for managing and booking all crew travel and hotel bookings during evenings, weekends or as required.
- Responsible for ordering crew catering and managing all crew catering changes.
- Assist and support the Crewing, Flight Operations and Ground Operations departments with any administrative tasks.
- Deal with phone calls and email requests with regards to crew queries/travel requests.
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The Requirements:
- Excellent verbal and written command of the English language with good computer skills.
- Planning and organizational skills.
- Ability to work as part of a team.
The Person:
- A hands-on individual experience of working in a faced-paced operational environment.
- Flexible and confident with a positive approach to change and innovation.
- Previous experience in a customer service-based role (advantageous).
- To hold five GCSE’s A-C/9-4 (or equivalent) including Maths and English.
- Experience of the Airline/Aviation industry or a keen interest in this would be highly regarded.
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What you'll need to do next?
If you are interested in the role of OCC Assistant and you are looking for your next career move, simply apply online ensuring that a full up to date CV and cover letter is attached with your application detailing how you meet the requirements of the role.
We will ensure that all our resourcing activities are fair, transparent and consistent across the UK. We want to ensure that the candidate experience is of the highest professional standard. The Company is committed to providing equality of opportunity for all employees. Furthermore we aim to ensure our workplaces are free from discrimination and that not only employees but also our potential future employees are treated fairly and with dignity and respect. We will ensure that equality of opportunity maintains a high profile in our organisation.
Closing Date: 2nd August 2026
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